It’s not always as easy as you may think, to provide an estimate on a service, short of it being a guestimate of course. In our line of work, and because we want to stay true to our profession and our customers, we do not guess.

Things can get really hectic very quickly, especially at peak times. Because we don’t like it and we’re sure you don’t either, we need you to get in touch with us first to book an appointment, before turning up. But if you just turn up, we will look after you just as well and you’ll be booked in there and then!

We want everyone to be happy and have a smooth experience when they visit us, so we insert every customer or client into a time slot.
You are required to book an appointment so that we can continue to provide a dedicated and personalised service, to you. Not just a number, but an equal, a person who will have our full and undivided attention.

For as much as booking an appointment may seem like a pain, I’m sure you like the idea of a personalised service, without someone behind you rushing you or breathing down your neck. Of course you might not know about all of this, so rest assured we still will not turn you down if you just turn up 🙂

Yes, we absolutely do offer callout and/or collection and return services. Get in touch with our team, provide the address you need us to collect your machine from and they’ll give you a quote on that. It’s very straightforward, that’s just how we work.

We repair most brands and models of PCs, laptops, tablets, mobile phones, gaming consoles and even Macs.

Whether it’s a gaming PC or laptop, an all-in-one desktop, a Chromebook, makes no odds, we’ve always got you covered.

If for some reason we can’t assist you with a particular device, we will try to signpost you to someone that might.

We also do some soldering work, get in touch for details.

The first thing to consider before bringing your device in for repair is whether or not you have backed up your data recently. If you don’t have any backups, then your data may be at risk. We can of course sort this out for you, just make sure to mention your backup habits to us.

Make a little script in your head or write it down even, describing what, as far as you know, has happened to your machine. What were you doing at the time or whether you had already been noticing signs of trouble for some time. It’s fine if you don’t know, but the more information we have, the more easily and quickly we’ll have you back up and running again.

You should also consider whether we’re going to be able to login to your computer to repair it, so please be ready to provide login password or PIN if we request it. You can also just remove any access restriction before you drop it off.
Of course, some of the above situations are hypothetical, especially when you consider that your machine may not start at all, your hard drive is actually completely dead or you simply have no explanation to what had happened to your machine…

No Problem At All!!! That’s what we’re here for, and we will move mountains to make this experience as smooth and pain free as possible. We’ll have a chat, and it’s fine if you don’t know what to say, we’ll ask all the questions from you, and again, it’s even fine too if you don’t know the answers, we’ll still fix it!

Absolutely, YES!

When you bring your machine to us, you will have an appointment time slot, so we’ll spend a little time going over a few key points and you’ll have the chance to answer all the questions that will ultimately create you repair case.

This way you can describe the problems you are having with the computer in the best way possible, without knowing beforehand what to say, because we’ll guide you through the whole process, and you’ll end up feeling like you knew a lot more than you thought, and in fact even learning a lot more about your machine in the process.

Of course, it’s not always going to be possible for us to tell you exactly what the problem is without carrying out an assessment, inspection or diagnostic.  Because of this, and to also cover this scenario, we inspect every machine before telling you with certainty what the issue is, and indeed how much the final quote will be.

It’ll be a breeze, and definitely something you should not be anxious or stressing about. It’s stress free, we’ll make sure of that.

Well, yes, there must be. It can take many hours of diagnosing and troubleshooting before we can tell you what’s actually wrong and how it would be to have it repaired. Surely you agree that the moment we provide you with that information, you have acquired something of value, thus it needs to be paid for, right?

So, in order to become fully familiarised with the nature of the required repair and provide you with a reliable quotation, we’ll need to inspect the machine so we can determine its current state, what work needs to be carried out, the specs, part numbers, etc.

But don’t let that put you off, we want to be fair with you in exchange, so the inspection is free should you choose to go ahead with our repair quote. There, that’s fair, right?

It all depends though. Sometimes, depending on the nature of the job, we already know exactly what we’ll be repairing and you’ve already agreed that you want it repaired regardless so, we don’t need to inspect! There is no inspection fee, which there wouldn’t have been anyway, because the inspection is free, when you accept the quote. I hope that makes a lot more sense now.

There will never be any surprises from us, other than how surprisingly well or quickly we’ve done something for you.

We treat money in the same professional fashion that we do, what we do – work. It’s well planned, predictable and carried out with well-defined roles, hierarchy structured, with clear aims and goals and of course, with success in mind.

This is to say that we will use the same approach when planning our costs and your expenses. It will be well organised and transparent. No work ever goes ahead without your saying so. Simples!

We carry out the inspection, formulate a quote and get in touch with you to report on our findings and consult with you on what your costs will be going forward. If you say no, then you pay the inspection and that’s it.

So, no repairs go ahead until you’ve approved the quote, period.

A virus is malicious computer code that can copy itself and cause all sorts of problems. Just like real-life viruses, if untreated, theys can lead to death. Our virus removal service will not only find the little buggers, but get rid of them and even further vaccinate your computer to strengthen its immune system and fight future infections.

Malware has become the umbrella term for Trojan horses, spyware, rootkits, including viruses and many more that are designed to cause damage or invade your privacy and steal your information. This malicious software is designed to infiltrate your life without your knowledge or consent.

Again, we have many years of successfully recovering many personal systems from absolute Malware destruction, and saving businesses from data leaks and other catastrophic events.

If you think you’ve been hacked, someone has put a lock on your computer or your device is acting erratically, get in touch, we always win in the battle against cyber crime.

The quick answer is – NO

Protecting your data is of course our first priority, unless you tell us otherwise. We will always ask you anyway. As long as your hard drive and data integrity are still in good shape, we will always start any repair by backing up your data, should you wish us to.

We recommend that you already have a backup of your system or at least your most important data before you drop your machine off, but should you not, then we’ll make sure to do everything in our power to keep your data safe.

If there is a problem with the data on your system, we will let you know and discuss your options, going forward.

So, in principle, you will not lose your documents, pictures, videos etc. Should it have already happened and you wish us to attempt data recovery, we also offer that service, so you really can’t go wrong.

We would never remove, come close or have any need to touch your data apart from for backup purposes. We take data security very seriously and are trusted by hundreds of return customers, including businesses, with their most sensitive data.

Just like a locksmith has the power to almost break in any place with any kind of lock, but doesn’t go around doing it for a living (they work as locksmiths for a living, remember that), we also are acutely aware that we have similar powers when it comes to your data, but remember, we work as computer repair technicians for a living, nothing else.

We may have the need to use File Explorer to deal with Operating System related issues, but that’s all, we only need to resolve software issues with Windows, which has absolutely nothing to do with your documents or photos.

You could perhaps encrypt those particular folders that you feel contain your most sensitive information, however, please don’t encrypt the whole drive, or we won’t be able to do our job on the system, should we need to be doing anything software related.

So, quite simply, is your data safe with us? The answer is a big fat YES!

There are countless reasons. For example, skipping your car services is a false economy. Not maintaining your car means it will eventually break and it will be more expensive than if you had maintained it. It’s the same with any machine. Having consistent maintenance check done on your computer can eliminate small problems before they become big problems.

Well-maintained computers will keep viruses and malware away and keep your computer’s performance high. Consistent maintenance can also help you ensure your antivirus software is up-to-date and working properly and that your personal details, for example – online banking, doesn’t get in the wrong hands.

Maintenance will improve Your Computer’s performance. Over time our computers get congested and fragmented. As a result they become slow, as we’re sure you’re familiar with. Computer maintenance experts like us will be running speed and optimization checks that can identify problems and keep your computer running at its very best again.

Having consistently scheduled maintenance on your computer will ensure that any problems are identified early and will boost your Software Efficiency.

Maintenance will prevent Data Loss. Your computer will start running slowly or having occasional hitches and glitches. It may be too late by the time we get to it if you don’t schedule regular maintenance with us. The system may need to be reinstalled and that can ultimately result in lost data. Keeping your computer maintained will lessen the chances of these instances and keep your data safe. There’s a lot more, but you get the picture.

I guess this is when we point you in the direction of our 5 star reviews? https://g.page/computer-repair-norwich

Yes, we’re ahead of the competition by a huge margin and it’s not by accident. We’ve earned it fair and square because we’re different. It’s not about price, it’s about the service, the quality of service. So, we’re not in the “mine is cheaper” race, sorry if that disappoints you, but we’re honest like that, and that is a great quality don’t you think!?

You will get the best service, quality, loyalty,  reliability, accountability and dependability that you could only get from your very best friend. Yes, we charge for it, but every relationship has its price one way or another. You can trust us and that is priceless.

We have the expertise with both machines and people, yes, we’re people people, not distant, cold and overly technical nerds. We’re approachable, experienced, knowledgeable, friendly, qualified, professional, reputable and with excellent communication skills too.

At Computer Repair Norwich, we listen to you first and offer solutions second.

It’s true that we’re always on the go and can’t always pick up the phone, and we are sorry for that.

Between the various social media platforms, instant messaging apps, texts, emails, phone calls and customers dropping off and collecting their machines, I’m afraid we have to prioritise whatever we’re doing at the time and not allow for interruptions. That way we can deal with each and every thing with the care and attention it deserves.

So, it may be that we’re on the phone, to you, fully dedicated to answering the questions you have, and of course, we’re not going to interrupt our conversation, just so we can answer someone else’s call, right?

Written enquiries of course don’t suffer from the pitfalls of phone calls, as they can be responded to, at a time that’s more suitable, with no rush and interruptions.

So, leave us a voicemail, send us a text, message us on Google or Facebook, and of course, our favourite, email us using our contact page! We will always get back to you.