Phone & Tablet Repair

It’s not always as easy as you may think, to provide an estimate on a service, short of it being a guestimate of course. In our line of work, and because we want to stay true to our profession and our customers, we do not guess.

We don’t work with a price list, we don’t hold stock of anything either.

The machines are inspected, which requires disassembly, and the part numbers are ascertained. It’s not based on the machine’s make and model as the same machine may have different parts depending on where it was manufactured, which in turn may have different prices.

Also, due to the current climate of uncertainty in the market and the incredible increase in price parts, big price discrepancies are increasingly found, so now we unable to provide estimates, on certain repairs, until we’ve inspected the machine.

The inspection is free, when you accept our quote, so you’ve got nothing to lose.

Things can get really hectic very quickly, especially at peak times. Because we don’t like it and we’re sure you don’t either, we need you to get in touch with us first to book an appointment, before turning up.We want everyone to be happy and have a smooth experience when they visit us, so we insert every customer or client into a time slot.
You are required to book an appointment so that we can continue to provide a dedicated and personalised service, to you. Not just a number, but an equal, a person who will have our full and undivided attention.

For as much as booking an appointment may seem like a pain, I’m sure you like the idea of a personalised service, without someone behind you rushing you or breathing down your neck.

Absolutely, YES!

When you bring your machine to us, you will have an appointment time slot, so we’ll spend a little time going over a few key points and you’ll have the chance to answer all the questions that will ultimately create you repair case.

This way you can describe the problems you are having with the computer in the best way possible, without knowing beforehand what to say, because we’ll guide you through the whole process, and you’ll end up feeling like you knew a lot more than you thought, and in fact even learning a lot more about your machine in the process.

Of course, it’s not always going to be possible for us to tell you exactly what the problem is without carrying out an assessment, inspection or diagnostic.  Because of this, and to also cover this scenario, we inspect every machine before telling you with certainty what the issue is, and indeed how much the final quote will be.

It’ll be a breeze, and definitely something you should not be anxious or stressing about. It’s stress free, we’ll make sure of that.

Well, yes, there must be. It can take many hours of diagnosing and troubleshooting before we can tell you what’s actually wrong and how it would be to have it repaired. Surely you agree that the moment we provide you with that information, you have acquired something of value, thus it needs to be paid for, right?So, in order to become fully familiarised with the nature of the required repair and provide you with a reliable quotation, we’ll need to inspect the machine so we can determine its current state, what work needs to be carried out, the specs, part numbers, etc.

But don’t let that put you off, we want to be fair with you in exchange, so the inspection is free should you choose to go ahead with our repair quote. There, that’s fair, right?

It all depends though. Sometimes, depending on the nature of the job, we already know exactly what we’ll be repairing and you’ve already agreed that you want it repaired regardless so, we don’t need to inspect! There is no inspection fee, which there wouldn’t have been anyway, because the inspection is free, when you accept the quote. I hope that makes a lot more sense now.

There will never be any surprises from us, other than how surprisingly well or quickly we’ve done something for you.We treat money in the same professional fashion that we do, what we do – work. It’s well planned, predictable and carried out with well-defined roles, hierarchy structured, with clear aims and goals and of course, with success in mind.

This is to say that we will use the same approach when planning our costs and your expenses. It will be well organised and transparent. No work ever goes ahead without your saying so. Simples!

We carry out the inspection, formulate a quote and get in touch with you to report on our findings and consult with you on what your costs will be going forward. If you say no, then you pay the inspection and that’s it.

So, no repairs go ahead until you’ve approved the quote, period.

It’s true that we’re always on the go and can’t always pick up the phone, and we are sorry for that.Between the various social media platforms, instant messaging apps, texts, emails, phone calls and customers dropping off and collecting their machines, I’m afraid we have to prioritise whatever we’re doing at the time and not allow for interruptions. That way we can deal with each and every thing with the care and attention it deserves.

So, it may be that we’re on the phone, to you, fully dedicated to answering the questions you have, and of course, we’re not going to interrupt our conversation, just so we can answer someone else’s call, right?

Written enquiries of course don’t suffer from the pitfalls of phone calls, as they can be responded to, at a time that’s more suitable, with no rush and interruptions.

So, leave us a voicemail, send us a text, message us on Google or Facebook, and of course, our favourite, email us using our contact page! We will always get back to you.