You're in good hands
Launched in 2014 with 12 years of previous experience running an IT Support business, now also providing customers with the most efficient solutions for their hardware and software issues, Computer Repair Norwich remains a market leader and growing stronger and more dependable by the day.
Computer Repair Norwich will continue to offer IT Support but will have as main activity the assessment, diagnosis and repair of hardware and software problems on computers, laptops, tablets, phones and gaming PCs and consoles, whilst still offering a very handy callout and collection and return service.
We are affordable, professional and always in a good mood. It’s not all about money. We are here to advise and inform too. We value your custom and want you to love us too, so we’re easy going and fair. Our reviews speak for themselves.
Our aim is to provide a cost-effective service to ensure your computer equipment is running efficiently and problem free, thereby ensuring the best use of your existing and future investment in computer equipment.
From the old netbooks, through the heavy duty workstations to gaming rigs with cooling loops, we’ve seen it all and have dealt with the most mysterious and intricate issues you can think of. We’ve grown together with these machines, we were repairing mainframes back then so… we’re quite clued up.
Our mission and answers to your questions
Yes, we’re ahead of the competition by a huge margin and it’s not by accident. We’ve earned it fair and square because we’re different. It’s not about price, it’s about the service, the quality of service. So, we’re not in the “mine is cheaper” race, sorry if that disappoints you, but we’re honest like that, and that is a great quality don’t you think!?
You will get the best service, quality, loyalty, reliability, accountability and dependability that you could only get from your very best friend. Yes, we charge for it, but every relationship has its price one way or another. You can trust us and that is priceless.
We have the expertise with both machines and people, yes, we’re people people, not distant, cold and overly technical nerds. We’re approachable, experienced, knowledgeable, friendly, qualified, professional, reputable and with excellent communication skills too.
At Computer Repair Norwich, we listen to you first and offer solutions second.
Whether it’s a gaming PC or laptop, an all-in-one desktop, a Chromebook, makes no odds, we’ve always got you covered.
If for some reason we can’t assist you with a particular device, we will try to signpost you to someone that might.
We also do some soldering work, get in touch for details.
We want everyone to be happy and have a smooth experience when they visit us, so we insert every customer or client into a time slot.
You are required to book an appointment so that we can continue to provide a dedicated and personalised service, to you. Not just a number, but an equal, a person who will have our full and undivided attention.
For as much as booking an appointment may seem like a pain, I’m sure you like the idea of a personalised service, without someone behind you rushing you or breathing down your neck.
Whether it’s a gaming PC or laptop, an all-in-one desktop, a Chromebook, makes no odds, we’ve always got you covered.
If for some reason we can’t assist you with a particular device, we will try to signpost you to someone that might.
We also do some soldering work, get in touch for details.
So, in order to become fully familiarised with the nature of the required repair and provide you with a reliable quotation, we’ll need to inspect the machine so we can determine its current state, what work needs to be carried out, the specs, part numbers, etc.
But don’t let that put you off, we want to be fair with you in exchange, so the inspection is free should you choose to go ahead with our repair quote. There, that’s fair, right?
It all depends though. Sometimes, depending on the nature of the job, we already know exactly what we’ll be repairing and you’ve already agreed that you want it repaired regardless so, we don’t need to inspect! There is no inspection fee, which there wouldn’t have been anyway, because the inspection is free, when you accept the quote. I hope that makes a lot more sense now.
We treat money in the same professional fashion that we do, what we do – work. It’s well planned, predictable and carried out with well-defined roles, hierarchy structured, with clear aims and goals and of course, with success in mind.
This is to say that we will use the same approach when planning our costs and your expenses. It will be well organised and transparent. No work ever goes ahead without your saying so. Simples!
We carry out the inspection, formulate a quote and get in touch with you to report on our findings and consult with you on what your costs will be going forward. If you say no, then you pay the inspection and that’s it.
So, no repairs go ahead until you’ve approved the quote, period.
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