Service Terms and Conditions
Effective date: 27/03/2026
Version: 8.0
These Service Terms and Conditions apply to all inspection, diagnosis, repair, upgrade, maintenance, software work, data-related work, collection and return services, and any other services supplied by Computer Repair Norwich (“CRN”, “we”, “us”, “our”).
By booking a service, requesting a diagnosis, approving a quotation, leaving equipment with us, or instructing us to carry out work, you agree to these terms.
1. Who we are
Computer Repair Norwich provides professional repair and related services for desktops, laptops, Macs, phones, tablets, consoles and associated equipment.
If you need to contact us about these terms or about any service, please use the contact details published on our website.
2. What these terms cover
These terms apply to services supplied by CRN to both private and business customers unless we agree otherwise in writing.
If you are a consumer, nothing in these terms removes or reduces any legal rights that you are entitled to under applicable law.
3. Booking, inspection and diagnosis
3.1 Any timeframe given for inspection, diagnosis, repair, parts ordering, completion, collection, return or delivery is an estimate only unless we have expressly agreed otherwise in writing.
3.2 Initial inspection or diagnosis may be required before we can confirm the cause of a fault, whether repair is worthwhile, whether parts are required, whether additional faults exist, or whether data remains accessible.
3.3 We reserve the right to decline, pause or refuse work where, in our judgment:
- the device is unsafe;
- parts are unavailable, unsuitable or uneconomical;
- the device has been previously tampered with or poorly repaired;
- the device is locked in a way that prevents reasonable diagnosis or testing;
- the requested work is technically unsuitable, commercially impractical, or carries an unacceptable level of risk.
3.4 Intermittent, historic or non-repeatable faults can be difficult to reproduce. We do not guarantee that every reported fault will be confirmed during initial testing.
4. Quotations and approval
4.1 Any quotation is based on the symptoms, condition and information available at the time it is prepared.
4.2 Unless we expressly state otherwise in writing, quotations remain valid for 24 hours from the moment the quotation email is sent to the customer.
4.3 No chargeable repair work will be carried out until:
- you approve the quotation; or
- you have already authorised us in writing to proceed up to a stated maximum amount.
4.4 If additional faults, hidden damage, liquid ingress, corrosion, account-lock issues, further parts requirements or other complications are identified after work has commenced, we may pause the job and issue a revised quotation.
4.5 If you instruct us to proceed with a specific repair against our advice, or to carry out limited work only, you remain responsible for the agreed charges even if that work does not resolve all faults.
5. Customer responsibilities
5.1 You must provide accurate and complete information about:
- the fault or symptoms;
- previous repairs or attempted repairs;
- known damage;
- exposure to liquid, impact, overheating, malware, electrical faults or power issues;
- any deadlines, urgency or special requirements.
5.2 You must provide or remove any password, passcode, PIN, activation lock, Find My lock, Apple ID lock, Google lock, BIOS password, management restriction or any other security barrier that may prevent reasonable diagnosis, repair, testing, configuration or return.
5.3 You confirm that any equipment handed to us is lawfully owned by you or is otherwise in your lawful possession or control.
5.4 Unless directly relevant to the reported fault, you are responsible for removing SIM cards, memory cards, dongles, adapters, cases, accessories and any other removable property that you do not wish to leave with the device.
6. Backups, data, software and accounts
6.1 You are solely responsible for backing up your data before your device is handed to us.
6.2 All diagnostic, repair and software-related work carries a risk of data loss, corruption, inaccessibility, software change or account disruption, especially where the device is already damaged, unstable, infected, encrypted, failing or liquid-damaged.
6.3 Unless we have expressly agreed in writing to provide a specific data-related service, we do not guarantee that:
- your data will remain intact;
- your software environment will remain unchanged;
- passwords, profiles, licences, settings or application data will be preserved;
- a failing or unstable drive will remain readable.
6.4 Where data recovery or preservation forms part of the requested service, we will exercise reasonable care and skill, but we do not guarantee recovery of any specific data, files, folders, software environments, accounts, licences or storage contents.
6.5 You remain responsible for knowing and maintaining any passwords, licence keys, recovery codes, account credentials and authentication details required after the device is returned.
7. Parts and repairs
7.1 Unless otherwise agreed in writing, we may use new, refurbished, remanufactured, compatible or equivalent parts.
7.2 We may require a deposit where parts are special-order, non-returnable, customer-approved, custom-sourced or otherwise committed specifically to your job.
7.3 If you supply your own parts:
- we do not guarantee compatibility, quality, suitability or performance;
- we do not provide warranty cover for the supplied part itself;
- labour charges still apply in full;
- if the part is defective, unsuitable or causes delay, additional charges may apply.
7.4 We may retain removed parts unless:
- you ask for them back before the repair is completed; and
- there is no supplier return, warranty, exchange or core-return requirement preventing this.
7.5 Reasonable signs of careful disassembly and reassembly, cosmetic variation, adhesive residue, fitting tolerance differences or minor finish variation may occur during legitimate repair work, particularly on used, worn, previously repaired or damaged devices.
8. High-risk and non-guaranteed work
8.1 Some work is inherently high-risk, including but not limited to:
- liquid damage;
- corrosion;
- board-level faults;
- intermittent faults;
- failing or unstable storage;
- no-power faults;
- heavily damaged devices;
- devices previously repaired or tampered with by third parties;
- malware or software corruption;
- fragile or ageing equipment;
- data recovery work.
8.2 In these cases, we do not guarantee:
- successful repair;
- full device stability after repair;
- long-term reliability;
- preservation of data;
- preservation of the previous software state;
- that further faults will not become apparent during or after diagnosis, repair, cleaning, testing, reassembly or normal use.
8.3 A device may deteriorate further during diagnosis or repair where its existing condition is unstable, degraded, corroded, damaged or already close to failure. Where this occurs despite the exercise of reasonable care and skill, you accept that this is an inherent risk of working on defective electronics.
9. Diagnostic fees and no-fix-no-fee
9.1 Unless expressly agreed otherwise in writing, any inspection, diagnosis, testing, disassembly, software assessment, fault-finding, quotation work or reporting is chargeable at our current rates.
9.2 Our current standard diagnostic fee starts at £100.
9.3 If we advertise or agree a “no fix no fee” or similar arrangement, this applies only to the extent expressly stated by us and does not automatically mean that diagnostic time, reporting time, insurance documentation, collection costs, special-order parts, third-party costs or other ancillary work is free of charge.
9.4 If you decline a quoted repair after diagnosis, the diagnostic fee and any agreed ancillary charges remain payable.
9.5 Insurance quotations, insurer reports, written assessments, supporting letters and administrative documentation may be charged separately at our current rates.
10. Payment, administration fees, deposits and ownership
10.1 Payment in full is due before release, return, delivery or collection of the device unless we have expressly agreed otherwise in writing.
10.2 We currently accept payment by bank transfer, card or cash.
10.3 We reserve the right to charge a reasonable administration, handling or service fee in connection with any service, booking, quotation, diagnosis, report, documentation, collection, return, storage, cancellation, rescheduling, payment arrangement, staged payment, failed collection, third-party administration, or other related work carried out by us.
10.4 Any such fee may be incorporated into the overall price, stated separately, reduced, waived, discounted or not applied at all, entirely at our discretion and subject to the circumstances of the job, the services requested and any offer in force at the time.
10.5 From time to time, we may run promotions, discounts or fee waivers on selected services, job types, booking types or settlement options. The existence of such an offer in one case does not mean that another service or payment method is being penalised, surcharged or singled out. It simply means that our pricing, discounts and commercial offers may vary from time to time.
10.6 We do not apply prohibited payment surcharges where the law prevents this, and any mandatory charge payable by the customer will be disclosed as part of the price or charging structure before the customer proceeds.
10.7 Deposits are entirely discretionary and may be requested wherever we reasonably decide this is appropriate, including for special-order parts, higher-value work, non-standard work or where costs are being committed on your instructions.
10.8 Deposits paid towards special-order parts, non-returnable parts or custom work may be non-refundable once those parts have been ordered or costs have been committed on your instructions.
10.9 Ownership in any parts supplied by us does not pass to you until full payment has been received.
10.10 We reserve the right to retain the device until all sums properly due to us have been paid in full.
11. Collection, return, delivery and risk
11.1 If we offer local collection and return, this is provided entirely at our discretion and is subject to availability, location, scheduling, distance, staffing and any charge we choose to apply.
11.2 Any collection radius, collection charge, return charge or related arrangement is discretionary and will be confirmed by us at the time of booking or arrangement.
11.3 Risk in the device remains with you except to the extent caused by our failure to exercise reasonable care and skill while the device is in our possession.
11.4 You must inspect the device on return or collection as soon as reasonably possible and notify us promptly of any concern.
12. Uncollected devices, storage fees and disposal
12.1 Once:
- a quotation has been declined;
- a repair has been completed;
- a device has been deemed uneconomical to repair; or
- we have otherwise notified you that the device is ready,
you must arrange collection, return or provide further instructions within 48 hours unless we agree otherwise in writing.
12.2 If the device remains uncollected after that period, we may charge storage at £20 per day.
12.3 If the device remains uncollected, we may send one or more reminders using the contact details you have provided.
12.4 If the device remains uncollected for 30 days after our first notice that it is ready, and after we have given you a final written notice of at least 14 days, we may, where lawful and reasonable:
- recycle the device;
- dispose of the device;
- sell the device; or
- otherwise deal with it in order to recover storage, repair, parts, administrative and disposal costs.
12.5 We may deduct from any sale proceeds any sums properly owed to us, including storage charges, repair charges, parts, administrative costs and disposal costs.
12.6 You are responsible for providing accurate, current and monitored contact details. We are not responsible for missed communications where the details provided by you are incorrect, inactive, outdated or no longer monitored.
13. Warranty
13.1 Unless we state otherwise in writing, our standard labour warranty is 7 days from the date of return or collection.
13.2 Where a supplier warranty applies to a part, that warranty may be limited to repair, replacement or credit at the supplier’s discretion.
13.3 Warranty cover applies only to the specific repair or replacement work carried out by us. It does not create a general warranty for the whole device or for unrelated parts or faults.
13.4 Warranty does not apply where any fault, damage or failure is caused by:
- accidental damage;
- liquid damage;
- misuse, neglect or improper handling;
- power surges or external electrical issues;
- third-party repairs or tampering after our work;
- malware or software changes introduced after return;
- cracked screens, broken casings or physical damage after return;
- customer-supplied parts;
- normal battery wear or expected deterioration;
- failure of unrelated components;
- failure to follow any care or usage advice given by us.
13.5 We may inspect the device before accepting or rejecting any warranty claim.
13.6 If a valid warranty claim is accepted, our remedy will usually be one or more of the following:
- repeat performance of the affected service;
- repair;
- replacement of the affected part;
- refund or partial refund where appropriate and reasonable.
13.7 Nothing in this section affects any statutory rights available to a consumer.
14. Liability and important legal rights
14.1 To the extent permitted by law, we do not accept liability for:
- loss of profits;
- loss of business;
- loss of contracts;
- loss of opportunity;
- loss of anticipated savings;
- indirect loss;
- consequential loss.
14.2 Nothing in these terms excludes or limits liability for:
- death or personal injury caused by negligence;
- fraud or fraudulent misrepresentation;
- any matter which cannot lawfully be excluded or limited.
14.3 Nothing in these terms excludes your statutory consumer rights, including the right to have services carried out with reasonable care and skill.
14.4 Subject to clauses 14.2 and 14.3, and so far as the law permits, our total liability arising out of any one service shall not exceed the amount actually paid by you for that service.
14.5 We are not responsible for losses caused by inaccurate information supplied by you, failure to maintain backups, failure to disclose previous damage or prior repairs, or failure to provide access credentials needed for diagnosis, testing, completion or return.
15. Cancellations and distance / off-premises contracts
15.1 Where consumer cancellation rights apply, they apply in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
15.2 If you book a service remotely or away from our premises and ask us to begin work during any applicable cancellation period, you expressly request that we begin work before that period expires.
15.3 If you cancel after work has started, you may be required to pay for the work already carried out, diagnostics performed, time spent, parts ordered, collection charges and any other reasonable costs already incurred.
15.4 Urgent repair or maintenance work may be treated differently where the law permits.
16. Privacy and personal data
16.1 We process personal data in accordance with our Privacy Policy.
16.2 You should read our Privacy Policy to understand what personal data we collect, why we collect it, how long we keep it and your rights.
16.3 Requests for access to personal data are handled in accordance with applicable data protection law. In most cases, no fee is charged for a subject access request, although a reasonable fee may be charged where permitted by law, including for manifestly unfounded or excessive requests or for further copies.
17. Complaints
17.1 If you are dissatisfied with any aspect of our service, please contact us first so that we have the opportunity to review the matter and attempt to resolve it.
17.2 Please provide your name, device details, invoice or booking reference where possible, together with a clear explanation of the issue.
18. Pricing, offers and promotions
18.1 All pricing, fees, charges, discounts, promotions, offers, waivers and service incentives are offered entirely at our discretion and may be introduced, varied, withdrawn or refused at any time unless already agreed in writing.
18.2 From time to time, we may offer reduced rates, discounted services, waived fees, promotional pricing or preferential commercial terms on selected services, job types, booking types, turnaround options or settlement methods.
18.3 The existence of any discount, offer, waiver or promotional rate in one case does not mean that any other service, fee, booking type or payment method is being penalised, surcharged or singled out. It simply reflects that our pricing structure, commercial offers and promotional arrangements may vary from time to time.
18.4 Unless expressly stated otherwise, promotions and offers:
- apply only to the specific service, fee, booking type or arrangement identified by us;
- cannot be combined with any other offer, discount or promotion;
- are subject to availability;
- may be withdrawn or amended at any time before acceptance.
18.5 Any quotation, offer or promotion is valid only for the period expressly stated by us and may lapse automatically once that period ends.
19. General
19.1 If any part of these terms is found to be unlawful, invalid or unenforceable, the remainder shall continue in full force and effect.
19.2 Any delay or failure by us to enforce a right under these terms does not amount to a waiver of that right.
19.3 These terms are governed by the law of England and Wales, and any dispute shall be subject to the jurisdiction of the courts of England and Wales, unless applicable consumer law requires otherwise.
Website Terms of Use
Effective date: 27/03/2026
Version: 3.0
These Website Terms of Use govern your use of the Computer Repair Norwich website and any pages, content, features, forms and functionality made available through it (“the Website”).
By accessing or using the Website, you agree to be bound by these terms. If you do not agree to these terms, you must not use the Website.
1. Who we are
This Website is operated by Computer Repair Norwich (“CRN”, “we”, “us”, “our”).
If you need to contact us about the Website or these terms, please use the contact details published on the Website.
2. Use of the Website
2.1 You agree to use the Website only for lawful purposes.
2.2 You must not use the Website in any way that:
- breaches any applicable law or regulation;
- is fraudulent, misleading, abusive, defamatory or otherwise unlawful;
- infringes the rights of any other person;
- restricts, disrupts or interferes with the use or enjoyment of the Website by any other user;
- is intended to damage, disable, overburden or impair the Website or any connected system.
2.3 You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs, malware or any other material that is malicious or technologically harmful.
2.4 You must not attempt to gain unauthorised access to the Website, the server on which it is hosted, or any server, database, system or network connected to it.
2.5 You must not attack the Website by way of a denial-of-service attack, distributed denial-of-service attack, scraping abuse, automated abuse, brute-force activity, or any similar conduct.
3. Website content and information
3.1 The content on this Website is provided for general information only.
3.2 While we aim to keep the Website accurate and up to date, we do not guarantee that any content on the Website is always current, complete, accurate, error-free, uninterrupted, secure or free from bugs or viruses.
3.3 Nothing on this Website constitutes technical advice, repair advice, legal advice, financial advice or any other form of professional advice on which you should rely without taking appropriate advice or contacting us directly.
3.4 Any service descriptions, examples, illustrations, guides, estimated timeframes, pricing indications, repair information, compatibility references or other website content are provided for general guidance only and may be changed, withdrawn or corrected at any time.
3.5 A website enquiry, contact form submission, message, estimated price indication, service page, availability statement or general website content does not create a binding contract between you and us.
4. Quotes, bookings and services
4.1 Any repair, diagnostic, collection, return, quotation or other service arranged through or following use of the Website is subject to our separate Service Terms and Conditions.
4.2 Where the Website allows you to contact us, request a quote, request a booking or submit an enquiry, you must ensure that the information you provide is accurate, complete and not misleading.
4.3 We reserve the right to refuse, decline, cancel or not proceed with any enquiry, request, booking or proposed service at our discretion.
4.4 Where consumer rights, pre-contract information or cancellation rights apply, these are dealt with under our separate service and legal documents, not by these Website Terms of Use.
5. Intellectual property
5.1 Unless otherwise stated, all content on this Website, including text, wording, layout, branding, logos, graphics, icons, photographs, design elements and original written material, is owned by us or used by us under licence and is protected by applicable intellectual property laws. Copyright protects original written, artistic and other qualifying works in the UK.
5.2 You may view, download or print material from the Website for your own personal, private and non-commercial use only.
5.3 You must not, without our prior written permission:
- copy, reproduce, republish or distribute Website content for commercial purposes;
- adapt, edit, modify or create derivative material from Website content;
- use our branding, logos or business identity materials;
- frame, mirror, scrape, data-mine, systematically extract or republish substantial parts of the Website.
5.4 Nothing in these terms gives you any licence or right to use any intellectual property belonging to us except to the limited extent necessary for ordinary personal use of the Website.
6. Links to and from the Website
6.1 You may link to the homepage of the Website, provided that you do so fairly, lawfully and in a way that does not damage our reputation or take unfair advantage of it.
6.2 You must not establish a link in such a way as to suggest any association, approval, endorsement or affiliation on our part where none exists.
6.3 You must not frame the Website on any other website or create a link to any part of the Website other than the homepage without our prior written consent.
6.4 Where the Website contains links to third-party websites, resources or services, these are provided for convenience only. We do not control those third-party websites and are not responsible for their content, availability, security, terms, privacy practices or any loss or damage arising from your use of them.
7. Privacy, cookies and data
7.1 Use of the Website is also subject to our Privacy Policy and Cookie Policy.
7.2 If you provide information through the Website, you confirm that the information you provide is accurate and not misleading.
7.3 Personal data submitted through the Website will be handled in accordance with our Privacy Policy and applicable data protection law.
8. Website availability and changes
8.1 We may update, change, suspend, restrict, withdraw or remove any part of the Website, or any content on it, at any time and without notice.
8.2 We do not guarantee that the Website, or any part of it, will always be available or uninterrupted.
8.3 We may suspend access to the Website temporarily or permanently for operational, commercial, legal, security, maintenance or technical reasons.
9. Liability
9.1 Nothing in these terms excludes or limits liability where it would be unlawful to do so.
9.2 To the extent permitted by law, we exclude all implied warranties, representations, conditions and other terms which may otherwise apply to the Website or any content on it.
9.3 To the extent permitted by law, we will not be liable for any loss or damage arising out of or in connection with:
- use of, or inability to use, the Website;
- reliance on any content displayed on the Website;
- viruses, malware, distributed attacks or other technologically harmful material;
- interruption, delay, error, omission or unavailability of the Website;
- use of any third-party websites linked to or from the Website.
9.4 To the extent permitted by law, we will not be liable for any indirect, consequential or economic loss, including loss of profit, loss of business, loss of contracts, loss of opportunity, loss of anticipated savings, loss of goodwill or loss of data.
9.5 Nothing in these terms affects any rights you may have under consumer law that cannot lawfully be excluded or restricted. Consumer-facing website statements and business practices must still comply with UK consumer protection rules.
10. Viruses and security
10.1 We do not guarantee that the Website will be secure or free from bugs, viruses or other harmful components.
10.2 You are responsible for using your own virus protection software, device security, network security and safe browsing practices.
10.3 You must not misuse the Website by knowingly introducing malicious or technologically harmful material or by attempting unauthorised access or interference.
11. Reliance on information and local service areas
11.1 Any references on the Website to service availability, turnaround times, locations, coverage areas, collection areas, pricing, suitability or likely outcomes are indicative only unless expressly confirmed by us in writing.
11.2 We reserve the right to vary, restrict or refuse services by area, device type, fault type, scheduling, workload, commercial viability or any other reason we consider appropriate.
12. Changes to these terms
12.1 We may revise these Website Terms of Use at any time by updating this page.
12.2 The version published on the Website from time to time is the version that applies at the time of your use of the Website.
12.3 You should check this page periodically to ensure that you understand the terms that apply at the relevant time.
13. General
13.1 If any part of these terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue in full force and effect.
13.2 Any delay or failure by us to exercise or enforce any right under these terms does not amount to a waiver of that right.
13.3 These terms do not create or confer rights on any third party to enforce any part of them, except where the law provides otherwise.
14. Governing law and jurisdiction
14.1 These Website Terms of Use are governed by the law of England and Wales.
14.2 Any dispute arising out of or in connection with these terms or your use of the Website shall be subject to the jurisdiction of the courts of England and Wales, unless applicable consumer law requires otherwise.
Repair Notices and Important Disclaimers
These notices set out important repair risks, limitations, exclusions and practical realities that apply to diagnostic, repair, upgrade, software, data-related, collection and return services provided by Computer Repair Norwich.
They should be read together with our Service Terms and Conditions, Website Terms of Use, Privacy Policy and Cookie Policy, together with any quotation, booking confirmation, approval email, invoice or written advice we provide.
By requesting, booking, approving or proceeding with any service, the customer acknowledges that electronic devices can contain hidden faults, can behave unpredictably, and can deteriorate further during diagnosis, disassembly, testing, repair, reassembly, software work, updating, transport or normal use afterwards.
Nothing on this page removes or limits any legal rights that cannot lawfully be excluded.
1. Estimates, timescales and turnaround
Any timeframe given for diagnosis, quotation, parts sourcing, repair, software work, testing, collection, return or completion is an estimate only unless expressly agreed otherwise in writing.
Turnaround times may change due to workload, hidden faults, intermittent issues, parts availability, supplier delay, delivery issues, access restrictions, customer delay, device condition, specialist testing requirements, or further faults discovered after work begins.
We are not liable for inconvenience, delay, lost time, downtime, missed deadlines, missed appointments, missed study time, missed work, business interruption, loss of use, or similar loss caused by estimated timescales changing.
2. Diagnosis is not a guaranteed repair
Diagnosis is an assessment based on symptoms, testing, inspection, available access and the condition of the device at the time of examination.
A diagnosis does not guarantee that:
- the reported fault is the only fault present;
- the fault will remain reproducible;
- the device is economically repairable;
- the device will remain stable throughout the repair process; or
- further faults will not appear once the original issue is addressed.
Additional faults may be discovered during or after repair, and these may require further time, further parts, further work, or a revised quotation.
3. Intermittent faults and “No Fault Found”
Intermittent, historic, heat-related, movement-related, power-related, software-related and user-environment faults may not present during testing, even after extended observation.
Where a fault cannot be reproduced, the device may be returned as No Fault Found, fault not replicated, or repaired only on the basis of the best evidence available at the time.
This does not mean the original complaint was false. It means only that the fault could not be reliably reproduced or confirmed during the testing period available.
We cannot guarantee a permanent solution to a fault that does not present consistently during diagnosis.
4. Hidden faults and latent faults
Electronic devices frequently contain hidden, developing, intermittent, age-related or secondary faults that are not apparent until the device is opened, tested further, updated, reassembled, or the original fault is resolved.
Examples may include failing storage, unstable memory, weak charging circuits, degraded batteries, overheating, damaged power paths, liquid residue, board instability, cracked solder joints, shorted peripherals, or previous poor-quality repair work.
Where further faults are discovered, they are not automatically included within the original scope of work and may be quoted separately.
5. Pre-existing damage, age and fragility
Many devices are already weakened before they are received by us due to age, heat, impact, liquid exposure, battery swelling, stripped screws, brittle plastics, missing fixings, adhesive fatigue, concealed damage, or prior disassembly and repair.
Older devices and previously repaired devices can be particularly fragile.
By authorising work, the customer accepts that legitimate disassembly, testing and repair work may reveal pre-existing damage or may result in further failure where the device was already compromised, unstable or near the end of its serviceable life.
We are not responsible for fair and unavoidable consequences of working on a device that is already weakened, provided reasonable care and skill are used.
6. Liquid damage, corrosion and board-level faults
Liquid-damaged, corroded and board-level fault devices are inherently high-risk.
No guarantee is given that such devices can be repaired, stabilised or made reliable long-term. Even where a device powers on or appears recovered, corrosion and contamination may continue causing delayed or progressive faults.
A successful first-stage repair does not mean the device is fully healthy or permanently protected from recurrence.
Where liquid damage, corrosion or board-level instability is present, all work is carried out on a best-efforts basis unless expressly stated otherwise in writing.
7. Software, Windows, drivers and updates
Where a problem involves Windows, drivers, firmware, BIOS/UEFI, macOS, Android, iOS, third-party software, background services, user profiles, startup items, updates, malware effects, browser changes or configuration issues, no guarantee is given that the software environment will remain stable indefinitely after repair.
Future updates, installs, uninstalls, resets, account sync changes, cloud sync events, driver changes, antivirus changes, user changes, power loss, registry damage, new software, or third-party tools may reintroduce or create faults after return.
Software behaviour outside the specific work carried out is not covered by the original repair unless expressly agreed otherwise.
8. Malware, compromise and unsupported systems
Where malware, unwanted software, account compromise, suspicious remote-access tools, cracked software, unsupported operating systems or insecure configurations are present, we may recommend removal, reinstall, reset, upgrade, retirement of the device, or other corrective action.
We do not guarantee that a device affected by malware or compromise can be declared permanently clean, secure or fit for sensitive use without wider remedial action by the customer.
We are not responsible for future infection, reinfection, credential compromise, account misuse, phishing, or similar events caused by later use, unsafe practices, unsupported software, or external activity.
9. Data, backups and file integrity
The customer is solely responsible for ensuring that complete, working backups exist before the device is handed over.
No guarantee is given that data, programs, profiles, settings, licence states, browser sessions, passwords, recovery environments, partitions, or operating system states will remain intact during diagnosis or repair.
This applies especially where the device already has failing storage, encryption, boot issues, corruption, malware, update failure, no-power symptoms, intermittent crashing, liquid damage, file system damage or account lock issues.
Reasonable care may be taken, but data integrity cannot be guaranteed.
We are not responsible for data loss, corruption, inaccessibility, changed file structure, lost application state, failed backup, failed recovery, or reduced accessibility arising from pre-existing faults or necessary diagnostic or repair procedures.
10. Data recovery is not guaranteed
Where data recovery, cloning, migration, extraction or preservation is requested, the service is provided on a best-efforts basis unless expressly agreed otherwise in writing.
No guarantee is given that any specific file, folder, mailbox, account, profile, partition, drive image, software licence state, game save, application environment, photo library or user content will be recoverable in whole or in part.
Charges may still apply for attempted recovery, assessment, donor testing, adapter work, cloning attempts, time spent, or specialist handling, even if the desired data is not ultimately recovered.
11. Passwords, encryption and account locks
Where passwords, PINs, administrator credentials, Apple ID access, Google account access, Microsoft account access, two-factor codes, BitLocker keys, recovery keys, BIOS passwords, MDM locks, activation locks or similar access controls are not provided, this may limit or prevent diagnosis, testing, repair, software completion, data access or post-repair configuration.
We are not responsible for delay, incomplete testing, reduced verification, failed reinstallation, failed handover configuration, or inability to complete a job where required access is not provided.
12. Customer-supplied parts
Where the customer supplies any part, accessory, charger, cable, adapter, battery, screen, keyboard, drive, memory module, motherboard, power supply, docking device, printer consumable or other component, no warranty is given as to its quality, authenticity, suitability, compatibility, performance, lifespan or legality.
Labour remains chargeable whether or not the customer-supplied part proves suitable.
If a customer-supplied part is defective, incompatible, unstable, incorrectly described, counterfeit, poor quality, previously used, or causes additional issues, any additional labour, rework, diagnosis or fitting and removal time may be charged separately.
13. Compatible, refurbished and third-party parts
Unless expressly agreed otherwise, repairs may involve new, refurbished, reconditioned, compatible or equivalent parts.
We do not guarantee that a compatible or refurbished part will be visually identical to the original, manufactured by the same brand, or identical in cosmetic finish.
Supplier warranties may differ from labour warranties and may be limited to repair, replacement or credit at supplier discretion.
14. Customer instructions against advice
If the customer instructs us to proceed with a repair, replacement, software action, reinstall, reset, upgrade or limited job against our advice, or instructs us not to carry out additional recommended work, the customer accepts the resulting risk.
Charges remain payable for the work authorised, even if the instructed work does not fully resolve the wider issue.
15. No guarantee of economic viability
Some devices are not commercially sensible to repair.
Where diagnosis shows that the cost, risk, time, instability, part availability, labour intensity or likely reliability makes repair poor value, we may recommend against proceeding.
We are not obliged to carry out work that we consider unsafe, impractical, unreasonable, uneconomical or technically inappropriate.
16. Peripherals, accessories and external causes
Faults may be caused or influenced by third-party monitors, chargers, cables, printers, docks, adapters, external drives, routers, extenders, power strips, sockets, peripherals, software, account sync, internet service issues, user environment, heat, dust, pets, drops, liquid ingress, or electrical instability.
We are not responsible for faults caused by equipment, services or conditions outside our control.
17. Testing limitations
Testing is limited by what is reasonably possible in the time available, with the access provided, using the peripherals available, under workshop conditions, and in light of the device’s condition.
Workshop testing does not recreate every home, office, gaming, school, print, network or user scenario.
A device may pass workshop testing and still develop faults later in a different environment or under different usage patterns.
18. Cosmetic condition and reasonable repair marks
Legitimate disassembly and repair work may result in minor cosmetic signs consistent with careful repair, particularly on older, worn, heavily used, previously repaired or adhesive-sealed devices.
Examples may include minor adhesive residue, slight fitting variation, disturbed seals, slight marking to internal fasteners, unavoidable handling marks, or reasonable evidence of disassembly and reassembly.
We are not responsible for pre-existing cosmetic wear or minor unavoidable signs of careful repair work.
19. Batteries and consumable wear
Batteries, thermal materials, consumables, fans, hinges, cables, ports and other wear-prone items may already be degraded before repair.
No general guarantee is given over the remaining lifespan of consumable or wear-prone components unless they are specifically supplied and fitted by us as part of the job.
Battery health naturally degrades over time and under use. A battery not replaced by us is not covered simply because the device was otherwise repaired.
20. Quotes, approvals and revised quotes
Quotes are based on the information available at the time and may be revised if hidden faults, wrong parts, further damage, access restrictions, corrosion, intermittent behaviour, supplier changes or additional issues are found later.
No paid work should be treated as authorised unless the customer has approved the quote or has previously authorised work up to a stated maximum amount.
If a revised quote is issued, work may pause until further approval is received.
21. Diagnostic fees, assessment fees and no-fix-no-fee
Assessment, diagnosis, disassembly, testing, reporting, insurance paperwork, software investigation, data review and fault-finding are chargeable unless expressly agreed otherwise.
A “no fix no fee” statement does not automatically mean that all time, assessment, documentation, collection costs, parts costs or third-party costs are free. It applies only to the extent expressly stated by us.
Charges may still apply where:
- a device is diagnosed;
- a fault is assessed;
- the customer declines the repair;
- the customer fails to provide access;
- the fault is intermittent;
- a written report is requested;
- specialist time has been spent; or
- the device is beyond economical repair.
22. Deposits, special-order parts and committed costs
Deposits may be required at our discretion.
Deposits may be non-refundable once special-order parts, non-returnable items, booked labour, custom materials, specialist services or other committed costs have been incurred on the customer’s instructions.
23. Payment and release of goods
Full payment is due before release, return, delivery or collection unless otherwise agreed in writing.
We reserve the right to retain the device until all sums properly due have been paid in full.
24. Collection, return and transport risk
Where collection or return is offered, it is subject to availability, location, scheduling, staffing and our discretion.
The customer is responsible for ensuring the device is properly handed over and that any urgent data, accessories, passcodes or relevant instructions are disclosed beforehand.
We are not responsible for delay, missed appointments, failed handover or incomplete service caused by inaccurate customer information, absence, inaccessibility, third-party courier delay, or conditions outside our control.
25. Uncollected devices
If a customer declines a quote, delays instructions, fails to collect a ready device, or leaves a device uncollected after notice, storage charges may apply in accordance with our Service Terms and Conditions.
If a device remains uncollected after proper notice and a reasonable opportunity to collect has been given, we reserve the right, where lawful, to dispose of, recycle, sell or otherwise deal with the device in order to recover charges and costs properly due.
26. Warranty scope is narrow, not general
Any warranty applies only to the specific work carried out and only to the fault or part addressed by that work.
A repair warranty does not convert the entire device into a fully warranted device.
No warranty is given for unrelated faults, developing faults, age-related failure, wear and tear, customer-supplied parts, accidental damage, liquid damage after return, software later installed by the customer, malware later introduced, third-party tampering, or external causes.
27. Warranty claims require inspection
Any claimed warranty issue must be returned to us for inspection before any warranty decision is made.
No refund, liability or admission arises simply because a customer alleges recurrence.
If inspection shows that a later issue is unrelated, externally caused, newly introduced, customer-caused, third-party-caused, or outside the original scope, the original repair will not be treated as failed on that basis.
28. Losses we do not cover
To the extent the law allows, we are not liable for indirect or consequential loss, including loss of earnings, loss of business, loss of contracts, loss of profit, loss of anticipated savings, loss of opportunity, loss of productivity, loss of use, travel costs, wasted time, inconvenience, stress or similar loss.
Our liability is limited to the amount paid for the service in question, subject always to legal limits that cannot lawfully be excluded.
29. Business users and mission-critical equipment
Where a customer uses a device for business, education, remote work, exams, trading, content creation, client work, payroll, deadlines, gaming income, or any other critical purpose, it remains the customer’s responsibility to maintain backups, contingency arrangements, spare equipment and business continuity plans.
We do not accept responsibility for the wider commercial or operational consequences of device failure, delayed parts, unsuccessful repair, software failure or downtime.
30. Abusive, dishonest or unreasonable conduct
We reserve the right to refuse, pause or cease dealing with any customer who is abusive, threatening, dishonest, manipulative, refuses to provide material facts, withholds access needed for diagnosis, disputes matters in bad faith, attempts to pressure staff improperly, or otherwise behaves unreasonably.
Any time already spent, work already carried out and costs already incurred remain chargeable.
31. Nothing excludes rights that cannot lawfully be excluded
Nothing on this page excludes or limits any legal rights that cannot lawfully be excluded.
Where the customer is a consumer, services must still be carried out with reasonable care and skill, and any remedy required by law remains subject to the applicable law.
CRN Promotions Terms and Conditions
These Promotions Terms and Conditions apply to promotional offers made available by Computer Repair Norwich (“CRN”), whether advertised on the CRN website, Facebook page, social media, email, message, or any other marketing material, unless a specific promotion expressly states otherwise.
General Terms
Computer Repair Norwich (CRN) is the promoter of these offers.
All promotions are offered subject to availability, booking capacity, device suitability, workshop capacity, and CRN’s reasonable discretion.
Promotions may be amended, suspended, withdrawn, or refused for future enquiries or future bookings at any time. However, where a customer has already booked in and CRN has already agreed that a promotion applies, CRN will not withdraw that promotion for that booking unless this is reasonably necessary due to device condition, ineligibility, pricing error, operational constraints, misuse of the offer, or another legitimate business reason.
Promotions apply to CRN’s labour or service element only, unless CRN expressly states otherwise in writing.
Promotions do not automatically include replacement parts, consumables, software licences, storage media, courier fees, collection or delivery charges, third-party services, or any additional labour falling outside the stated promotional scope.
Promotions cannot be combined with any other offer, discount, code, bundle, goodwill adjustment, reduced-fee arrangement, or promotion unless CRN expressly agrees in writing.
Unless CRN states otherwise, promotions are limited to one use per customer, per device, and per invoice.
Promotions have no cash value, are non-transferable, and cannot be exchanged for cash, credit, or refund.
Where a promotion depends on the customer proceeding with a repair, upgrade, reinstall, or other paid work, that work must still be formally approved by the customer.
No additional work will be carried out without customer approval.
Promotions do not guarantee that a device is repairable, that parts are available, that any specific performance improvement will be achieved, that data can be preserved, or that future faults or software issues will be prevented.
Any health check, discussion, setup assistance, booking priority, assessment, or advisory input provided under a promotion is limited in scope and based only on the circumstances reasonably available to CRN at the time. It does not amount to a guarantee that no other current or future issues exist.
Promotional wording published on Facebook or other social media may be shortened for space. Unless CRN expressly states otherwise in writing, these full Promotions Terms and Conditions will govern the promotion.
All services remain subject to CRN’s main Terms and Conditions, including inspection, quotation, payment, cancellation, storage, warranty, and other service terms.
Where a promotion refers to a quotation, repair, upgrade, reinstall, or inspection, both the quotation and the underlying service remain subject to CRN’s main Terms and Conditions.
Nothing in these Promotions Terms and Conditions removes or reduces the customer’s statutory rights.
1. Free Inspection With Approved Repair
If CRN carries out an inspection or diagnostic for a specific device and the customer then accepts CRN’s repair quotation for that same device within the quote validity period set out in CRN’s main Terms and Conditions, no inspection or diagnostic fee will be charged for that job.
This applies only to the same device and the same quoted repair job. If the customer does not proceed with the quoted repair, the normal inspection or diagnostic fee will apply, subject to any separate advertised reduced inspection offer that may be in force at the time.
This promotion has no cash value, cannot be refunded separately, and cannot be transferred to another device, customer, or future booking.
If further disassembly, testing, safety concerns, or parts-availability issues reveal that the original quoted repair cannot proceed as expected, CRN may revise the quote, withdraw the promotion, or treat the inspection as chargeable where no approved repair goes ahead.
For the avoidance of doubt, this inspection-waiver arrangement forms part of CRN’s standard inspection and quotation process and does not count as a separate promotion for the purpose of CRN’s rule that promotions cannot be combined.
2. Basic PC Or Laptop Health Check With Repair
Where the customer accepts an approved repair quotation for an eligible PC or laptop, CRN may carry out a basic health check beyond the initially reported fault.
This health check is intended to identify obvious signs of performance, storage, thermal, wear, or general reliability concerns that may benefit from future attention. It is advisory only and is limited to what CRN can reasonably observe during the approved repair process and normal workshop testing.
This offer does not include a full diagnostic of every component, invasive additional disassembly beyond the approved repair scope, written reporting, or extra repair work unless separately authorised by the customer.
Any additional concerns or recommendations identified may be reported where appropriate, but no further work will be carried out without customer approval.
3. Free Internal Dust Clean With Eligible PC Or Laptop Work
With an eligible PC or laptop repair or upgrade, CRN may include a basic internal dust clean where safe and appropriate.
This offer applies only where the device is already being opened as part of the approved work, or where safe and reasonable access is otherwise available. Eligibility depends on device design, access level, contamination risk, prior damage, fragility, and overall suitability.
The free clean is limited to basic dust removal only. It does not include a full strip-down, corrosion treatment, liquid-damage treatment, smoke or contamination treatment, thermal paste replacement, cosmetic restoration, or specialist cleaning unless separately quoted and approved.
CRN may refuse or limit this offer where the device is sealed, unsafe, contaminated, heavily damaged, corroded, fragile, or otherwise unsuitable. No particular reduction in temperature, fan noise, or performance issue is guaranteed.
4. SSD Upgrade Labour Discount
A labour discount may be available on selected SSD upgrade work for eligible PCs and laptops that CRN considers suitable for SSD upgrade.
This offer applies only to CRN’s labour element for the SSD upgrade job unless CRN expressly states otherwise in writing. It does not automatically apply to the SSD itself, adapters, caddies, replacement parts, storage media, software licences, data recovery, advanced migration, courier costs, collection or delivery charges, or unrelated repair work.
Eligibility depends on device compatibility, upgrade suitability, device condition, operating system considerations, commercial viability, and the customer proceeding with the quoted SSD upgrade work.
Any discount applies only to the specific quoted SSD upgrade job for that device and cannot be split across separate visits, devices, invoices, or unrelated services.
CRN does not guarantee any precise speed increase, benchmark result, or battery-life improvement, as any improvement will depend on the original machine and its overall condition.
5. Student Labour Discount
A small student discount may be available on selected repair or upgrade work for eligible students.
To qualify, the customer must provide a valid current student card or other student identification acceptable to CRN before the invoice is finalised. The discount applies only to selected labour charges unless CRN expressly states otherwise.
The discount does not automatically apply to inspection fees, replacement parts, software licences, third-party services, courier costs, collection or delivery charges, or any other non-labour items unless specifically stated.
The customer should mention the promotion at the time of booking or before the invoice is issued. CRN is not obliged to apply the discount retrospectively once invoicing has been completed.
6. Priority Malware Removal Booking
Customers experiencing malware, virus, ransomware, pop-ups, browser hijacks, scamware, or similar software-security problems may request priority booking where available.
Priority booking means CRN will try to offer an earlier available slot or earlier start to the job than standard scheduling, but it does not guarantee same-day service, immediate inspection, or any fixed turnaround time.
This offer applies only to work that CRN agrees falls within the scope of malware or software-security-related service. Some cases may still require extended testing, further paid work, operating system repair, storage replacement, or additional customer approval.
Data preservation cannot be guaranteed where a device, drive, user profile, or operating system is unstable, encrypted, corrupted, compromised, or already failing.
7. Basic Setup Included After Eligible Windows Reinstall
With an eligible Windows reinstall carried out by CRN, basic post-install setup may be included to help return the device to normal everyday use.
Basic setup may include reasonable post-install tasks such as Windows updates, driver checks, essential usability checks, and other light setup work that CRN agrees falls within the basic scope of that reinstall.
This offer does not include advanced data migration, large software installations, complex account recovery, complex email reconfiguration, business environment setup, specialist application setup, gaming optimisation, network deployment, printer fleet setup, or extended tuition unless separately quoted and approved.
Any setup work beyond the agreed basic scope may be charged separately. CRN is not responsible for delays caused by missing passwords, unavailable licence keys, account lockouts, two-factor authentication issues, internet problems, or third-party service issues.
8. Returning Customer Thank-You Discount
A small thank-you discount may be available to genuine returning CRN customers on selected future repair or upgrade work.
Eligibility will normally be verified through previous email correspondence with CRN from the same customer email address, or through other records reasonably held by CRN. CRN may ask for the customer’s name, previous booking details, invoice reference, email address, phone number, or other reasonable information in order to confirm eligibility.
This offer applies only to selected labour charges unless CRN expressly states otherwise. It does not automatically apply to inspection fees, replacement parts, software licences, third-party services, courier costs, or collection and delivery charges.
The offer is non-transferable, cannot be shared or applied to another customer, and cannot be combined with any other promotion. CRN may refuse the offer where returning-customer status cannot be reasonably verified.
9. Brief Repair Or Upgrade Discussion At Drop-Off
Where a customer books in a device for inspection and brings it to CRN for drop-off, CRN may briefly discuss whether repair, upgrade, or replacement may be worth considering before the formal inspection begins.
This is a brief drop-off discussion only. It is not a diagnostic, not a technical inspection, not a written recommendation, and not a quotation or estimate.
Any estimate, quotation, repair recommendation, upgrade recommendation, or commercial recommendation remains subject to CRN’s normal inspection and quotation process.
This promotion is available only in connection with a booked inspection drop-off and does not apply as a standalone remote advice service by email, message, or phone unless CRN expressly agrees otherwise.
Any views expressed before inspection are provisional only and based on the limited information available at the time.
10. Basic Data Transfer With Eligible SSD Upgrade Work
For eligible SSD upgrade jobs, CRN may include a basic transfer of customer files where the original drive is readable and the scope is agreed in advance.
This offer is limited to basic file transfer only. It does not include data recovery from a failing, damaged, encrypted, corrupted, unstable, or inaccessible drive, nor does it include advanced migration, forensic recovery, reconstruction of damaged user profiles, repair of corrupt applications, recreation of software environments, or transfer of unsupported software.
Eligibility depends on the condition and readability of the original drive, available destination space, file structure, customer access credentials where needed, time available within the agreed job scope, and overall suitability.
CRN does not guarantee that all files, software, settings, accounts, or user data can be transferred completely or without issue. Where additional migration, troubleshooting, or recovery work is required, this may be quoted separately.
Contact
If you have any questions about a promotion, please contact Computer Repair Norwich before booking so that eligibility, scope, and any key conditions can be confirmed in advance.