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Service Ts&Cs

Service Terms and Conditions

Effective date: 20/08/2026

Version: 8.2

These Service Terms and Conditions apply to inspection, diagnosis, repair, upgrade, maintenance, software work, data-related work, collection and return services, and any other service supplied by Computer Repair Norwich (“CRN”, “we”, “us”, “our”).

By booking a service, asking us to inspect or diagnose a device, approving a quotation, leaving equipment with us, or otherwise instructing us to carry out work, you agree to these terms.

1. Who we are

Computer Repair Norwich provides professional repair and related services for desktop computers, laptops, Macs, phones, tablets, gaming consoles and associated equipment.

If you need to contact us about these terms or a service, please use the contact details published on our website.

2. What these terms cover

These terms apply to services supplied by CRN to private customers and business customers unless we agree different terms in writing.

If you are a consumer, nothing in these terms removes, reduces or replaces any right or remedy that the law says cannot be excluded or restricted.

3. Booking, inspection and diagnosis

3.1 Any timeframe we give for inspection, diagnosis, repair, sourcing parts, completion, collection, return or delivery is an estimate unless we expressly confirm a fixed commitment in writing.

3.2 An inspection or diagnostic process may be necessary before we can establish the cause of a fault, whether a repair is sensible, whether parts are required, whether other faults are present, or whether data is accessible.

3.3 We may decline, pause or refuse work where, in our reasonable judgment:

  • the device is unsafe to work on;
  • suitable parts are unavailable, uneconomical or technically unsuitable;
  • the device has been previously tampered with, modified or poorly repaired;
  • security, account or management restrictions prevent reasonable diagnosis or testing;
  • the requested work is technically inappropriate, commercially impractical or carries an unacceptable level of risk.

3.4 Intermittent, historic or non-repeatable faults may be difficult or impossible to reproduce during the time reasonably available for testing. We do not guarantee that every reported fault will present during inspection.

4. Quotations and approval

4.1 A quotation is based on the device condition, symptoms, access and information reasonably available when the quotation is prepared.

4.2 Unless we state otherwise in writing, a quotation remains valid for 24 hours from the time it is sent.

4.3 We will not carry out chargeable repair work unless:

  • you have approved the quotation; or
  • you have previously authorised us in writing to proceed up to a stated maximum amount.

4.4 If hidden damage, additional faults, liquid ingress, corrosion, account restrictions, extra parts requirements or other material complications become apparent after work starts, we may stop and issue a revised quotation.

4.5 If you ask us to carry out a specific or limited repair against our advice, or ask us not to complete other work we recommend, the agreed charges remain payable even if the limited work does not resolve every fault affecting the device.

5. Customer responsibilities

5.1 You must give us accurate and complete information, so far as you reasonably know it, about:

  • the reported fault and symptoms;
  • previous repairs, modifications or attempted repairs;
  • known physical or liquid damage;
  • exposure to impact, overheating, malware, electrical faults, unstable power or similar events;
  • any deadline, urgency, business dependency, study requirement or other special circumstance that may affect the service.

5.2 You must provide, remove or otherwise deal with passwords, passcodes, PINs, activation locks, Find My locks, Apple ID or Google account locks, BIOS passwords, management restrictions or other security barriers where they prevent reasonable inspection, repair, testing, configuration or return.

5.3 By handing equipment to us, you confirm that it is owned by you or that you otherwise have lawful authority to possess it and instruct us to work on it.

5.4 Unless an accessory is relevant to the reported fault, you are responsible for removing SIM cards, memory cards, dongles, cases, adapters and other removable property that you do not want to leave with the device.

6. Backups, data, software and accounts

6.1 You are responsible for maintaining suitable backups of your data before a device is handed to us.

6.2 Diagnostic, repair and software work can involve a risk of data loss, corruption, changed settings, software changes or account disruption, particularly where a device is already damaged, unstable, encrypted, infected, failing or affected by liquid.

6.3 Unless we have specifically agreed a data-preservation or data-recovery service in writing, we do not guarantee that:

  • data will remain unchanged or accessible;
  • the existing software environment will remain identical;
  • passwords, profiles, licences, settings or application data will be preserved;
  • a failing or unstable storage device will remain readable throughout the work.

6.4 Where recovery, extraction, migration, cloning or preservation of data is part of the requested service, we will use reasonable care and skill, but no particular file, folder, profile, account, software environment, licence state or storage content is guaranteed to be recoverable.

6.5 You remain responsible for retaining any passwords, recovery codes, licence keys and account credentials that may be required after the device is returned.

7. Parts and repairs

7.1 Unless a quotation or written agreement states otherwise, we may use new, refurbished, remanufactured, compatible or equivalent replacement parts where appropriate.

7.2 We may request a deposit where a part is special-order, non-returnable, custom-sourced, high-value or otherwise committed specifically to your job.

7.3 If you supply a part yourself:

  • we do not guarantee its authenticity, compatibility, quality, suitability or performance;
  • we do not provide warranty cover for the customer-supplied part itself;
  • labour remains chargeable;
  • additional charges may apply if the part is defective, unsuitable or causes further diagnosis, delay, removal or rework.

7.4 Removed parts may be retained by us unless you ask for them back before completion and there is no supplier warranty, exchange, return or core-return requirement that prevents this.

7.5 Legitimate disassembly and reassembly may leave reasonable evidence of repair, including minor adhesive residue, fitting tolerance differences, disturbed seals or small cosmetic variations, particularly on worn, previously repaired or damaged equipment.

8. High-risk and non-guaranteed work

8.1 Some types of work carry an increased and sometimes unavoidable risk. Examples include:

  • liquid damage and corrosion;
  • board-level and no-power faults;
  • intermittent faults;
  • failing or unstable storage;
  • heavily damaged equipment;
  • devices previously repaired, modified or tampered with;
  • malware or serious software corruption;
  • fragile, ageing or deteriorated equipment;
  • data-recovery work.

8.2 In these situations we do not promise successful repair, long-term stability, preservation of data or software state, or that further faults will not become apparent during or after diagnosis, repair, cleaning, testing, reassembly or later normal use.

8.3 A device that is already unstable, corroded, damaged, degraded or close to failure may deteriorate while legitimate diagnostic or repair work is being carried out. Where this happens despite reasonable care and skill, it may be an inherent consequence of working on already defective electronics rather than evidence of careless handling.

8.4 Screens, displays and fragile components. Phones, tablets, laptops, all-in-one computers and other compact devices may use adhesive, clips, seals and tightly fitted assemblies. Proper access may require screens, glass, display assemblies, digitisers, bezels, back covers, batteries, connectors, cables or other fragile parts to be heated, lifted, separated, disconnected or otherwise disturbed.

8.5 Pre-existing weakness and inherent risk. A fragile part may already be weakened by age, heat, impact, liquid exposure, corrosion, battery swelling, chassis distortion, adhesive deterioration, concealed cracking, delamination, previous work, non-original parts or manufacturing defects. These conditions may not be visible or reasonably detectable before disassembly. A weakened part may therefore crack, separate, stop functioning or fail when an otherwise proper procedure exposes that weakness.

8.6 Responsibility for unavoidable component failure. Provided that CRN has used reasonable care and skill, CRN will not be responsible for the cost of replacing a screen, display, digitiser, glass panel, casing, connector, cable, adhesive-mounted component or other part where its failure results solely and fairly from:

  1. its pre-existing weakness, deterioration or condition;
  2. concealed damage or deterioration;
  3. previous repair or disassembly;
  4. the construction or design of the device; or
  5. an inherent risk of the diagnostic or repair procedure authorised by the customer.

This principle can apply even where the component appeared to function beforehand, if the authorised work merely exposed an existing weakness.

8.7 Nothing in clauses 8.4 to 8.6 removes responsibility for damage directly caused by CRN failing to exercise reasonable care and skill, or any liability that the law does not permit us to exclude or restrict.

9. Diagnostic fees and no-fix-no-fee

9.1 Unless we expressly agree otherwise in writing, inspection, diagnosis, testing, disassembly, software assessment, fault-finding, quotation preparation and reporting are chargeable at our current rates where the relevant charge has been disclosed or agreed as part of the service.

9.2 Our current standard diagnostic fee starts at £100.

9.3 A separately advertised or agreed “no fix no fee” or similar offer applies only to the scope expressly stated for that offer. It does not automatically make diagnostic time, reporting, insurance documentation, collection, special-order parts, third-party costs or other work free of charge.

9.4 If you decline a quoted repair after diagnosis, the diagnostic fee and any other agreed charges remain payable.

9.5 Insurance quotations, insurer reports, supporting letters and other administrative documentation may carry a separate charge where disclosed or agreed.

10. Payment, administration fees, deposits and ownership

10.1 Unless we agree otherwise in writing, all sums properly due must be paid in full before a device is released, returned, delivered or collected.

10.2 We currently accept bank transfer, card and cash.

10.3 We may charge a reasonable administration, handling or service fee for work such as booking, diagnosis, reports, documentation, collection or return, storage, cancellation, rescheduling, staged payment, failed collection, third-party administration or other related services, provided any mandatory customer charge is disclosed in accordance with applicable law before the customer becomes bound to it.

10.4 A fee may be included within an overall price, stated separately, reduced, waived, discounted or not applied, depending on the job and any offer in force.

10.5 We may from time to time offer promotions, discounts or fee waivers for selected services, job types, booking arrangements or settlement options. A reduced price in one case does not imply that another customer, service or payment method is being penalised.

10.6 We do not impose a prohibited payment surcharge. Any compulsory charge payable by a customer will be disclosed as part of the pricing structure before the customer proceeds.

10.7 Deposits are discretionary and may be requested where costs are being committed, including for special-order parts, high-value work and non-standard services.

10.8 A deposit for a special-order or non-returnable item, or for custom work, may become non-refundable once the relevant order or cost has been committed on your instructions.

10.9 Ownership of parts supplied by us does not pass to you until the relevant charges are paid in full.

10.10 We may retain a device while sums properly due for the agreed service remain unpaid.

11. Collection, return, delivery and risk

11.1 Local collection and return, where offered, is discretionary and depends on availability, location, distance, staffing, workload and any agreed charge.

11.2 Any collection radius, collection charge, return charge or special arrangement will be confirmed when arranged.

11.3 We will exercise reasonable care while a device is in our possession. Risk otherwise remains with the customer except to the extent that loss or damage is caused by our failure to exercise reasonable care and skill.

11.4 You should inspect the device as soon as reasonably practical after collection or return and notify us promptly of any concern.

12. Uncollected devices, storage fees and disposal

12.1 Once a quotation has been declined, a repair is complete, a device is considered uneconomical to repair, or we otherwise tell you that the device is ready, you must arrange collection, return or further instructions within 48 hours unless we agree otherwise in writing.

12.2 After that period we may charge storage at £20 per day.

12.3 We may send reminders using the contact details you have supplied.

12.4 If a device remains uncollected for 30 days after our first notice that it is ready, and we then give a final written notice allowing at least a further 14 days, we may, where lawful and reasonable, recycle, dispose of, sell or otherwise deal with the device in order to recover sums properly due and reasonable associated costs.

12.5 Where a lawful sale occurs, sums properly due for storage, repairs, parts, administration and disposal may be deducted from the proceeds.

12.6 You are responsible for supplying contact details that are accurate, current and monitored. We are not responsible for a communication being missed because the details you provided are incorrect, outdated, inactive or no longer monitored.

13. Warranty

13.1 Unless we state otherwise in writing, our standard labour warranty is 7 days from the date the device is collected or returned.

13.2 A part may also be subject to a supplier warranty. The supplier may limit its remedy to repair, replacement or credit in accordance with its own terms.

13.3 Our repair warranty applies only to the specific repair or replacement work carried out by us. It does not turn the whole device into a warranted product and does not cover unrelated faults.

13.4 Our repair warranty does not apply where the relevant problem is caused by:

  • accidental or impact damage;
  • liquid damage occurring after return;
  • misuse, neglect or improper handling;
  • power surges or external electrical problems;
  • third-party repair, modification or tampering after our work;
  • malware, software or configuration changes introduced after return;
  • new cracked screens, broken casings or other fresh physical damage after return;
  • customer-supplied parts;
  • normal battery wear or expected deterioration;
  • failure of a component unrelated to the original work;
  • failure to follow reasonable care or usage advice given by us.

13.5 Mechanically exposed ports, sockets and connectors. Where repair or replacement work relates to an HDMI, USB, USB-C, charging, audio, network or other externally accessible port, socket or connector, any repair warranty applies only to the specific part supplied by us and the workmanship involved in the authorised repair, subject to these terms.

Ports and connectors remain physically exposed after repair and can be damaged by cable strain, sideways or rotational force, impact, movement of the device while a cable is connected, repeated or forceful insertion or removal, damaged or unsuitable cables, connected equipment, accidental handling or other external mechanical stress. Damage arising in this way is new physical damage and is not treated as failure of the original repair.

13.6 Subsequent physical damage to a repaired connector. Evidence of fresh mechanical damage after return – including bent or broken contacts, a displaced or loosened socket, broken housing, fractured solder joints, lifted or damaged pads or tracks, impact marks or other evidence consistent with external force – may be treated as a new fault rather than a failure of our earlier repair.

The fact that a connector develops a problem during the stated warranty period does not, by itself, prove that the original repair or replacement was defective.

13.7 Inspection of connector-related warranty claims. A claimed warranty issue involving a repaired port, socket or connector must be returned to CRN for inspection before a warranty decision is made. We may consider the physical condition of the connector, surrounding components, our original work and the available evidence in deciding whether the issue represents:

  • failure of a part supplied by us;
  • failure of our workmanship;
  • an unrelated or developing fault; or
  • fresh accidental, mechanical, externally caused or third-party-caused damage.

Where the evidence supports subsequent physical damage, handling, cable strain, impact, connected equipment or another external cause, the issue will not be treated as failure of the original repair.

13.8 Statutory rights and workmanship. Nothing in clauses 13.5 to 13.7 excludes or restricts CRN’s responsibility where a problem results from our failure to exercise reasonable care and skill, or excludes or restricts any statutory consumer right or remedy that cannot lawfully be excluded.

13.9 We may inspect and test a device before accepting or rejecting any warranty claim.

13.10 Where a warranty claim is valid, the appropriate remedy may include repeat performance of the affected service, repair, replacement of the affected part, or a refund or partial refund where required or otherwise appropriate.

13.11 Nothing in this section removes any statutory right or remedy available to a consumer.

14. Liability and important legal rights

14.1 To the extent permitted by law, CRN is not responsible for indirect or consequential commercial loss such as loss of profits, business, contracts, opportunity or anticipated savings, except where applicable law provides otherwise.

14.2 Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other matter that cannot lawfully be excluded or limited.

14.3 Nothing in these terms excludes a consumer’s statutory rights, including the right to have services carried out with reasonable care and skill and to receive any remedy that the law requires where that standard is not met.

14.4 For business customers, and otherwise only to the extent permitted by law, our total liability arising out of any one service will not exceed the amount actually paid for that service. This cap does not apply where the law requires a greater remedy or does not permit the relevant liability to be limited.

14.5 We are not responsible for loss or delay caused by inaccurate information supplied by the customer, failure to maintain backups, failure to disclose relevant previous damage or repairs, or failure to provide access credentials needed for diagnosis, testing, completion or return.

15. Cancellations and distance / off-premises contracts

15.1 Where consumer cancellation rights apply, they apply in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and any later applicable amendment or replacement legislation.

15.2 If you arrange a service remotely or away from our premises and ask us to begin work during an applicable cancellation period, you expressly request that performance begins before that period expires.

15.3 If you cancel after requested work has begun, you may be required to pay for work already performed, diagnostic time, parts already ordered or committed, collection costs and other reasonable costs already incurred, to the extent the law allows.

15.4 Urgent repair or maintenance work may be subject to different cancellation rules where legislation provides for this.

16. Privacy and personal data

16.1 We process personal data in accordance with our Privacy Policy.

16.2 You should read our Privacy Policy for information about the personal data we collect, why we use it, how long it may be retained and the rights available to you.

16.3 Requests for access to personal data are handled under applicable data-protection law. A subject access request is normally free, although the law may permit a reasonable fee in limited circumstances, for example where a request is manifestly unfounded or excessive or where further copies are requested.

16.4 CCTV, video surveillance and recording

Our premises and the areas used to access them may be monitored and recorded by surveillance equipment.

This may include fixed CCTV, security cameras, smart or doorbell cameras, portable or handheld cameras, action cameras, body-worn cameras and other comparable visual-recording technology used by CRN from time to time.

Customers, visitors, delivery personnel and other persons attending or approaching the premises should therefore be aware that cameras may be present and that visual recording may take place in accordance with this section and our Privacy Policy.

16.5 Areas covered by surveillance

Surveillance may cover the premises, driveway, access routes, entrances, exterior areas, customer handover and collection areas, working areas and other parts of the property where customers, visitors, vehicles, equipment or CRN personnel may reasonably be present.

A person or vehicle may therefore enter the field of view of our surveillance systems from the point at which they approach or cross the entrance or threshold of our driveway and may remain within the field of view throughout their attendance at the premises.

Cameras positioned at or within our premises may also incidentally capture limited areas beyond the physical boundary of our property where those areas naturally fall within the camera’s field of view.

Where surveillance extends beyond our property boundary, we will seek to ensure that the field of view remains reasonably necessary and proportionate to the purposes for which the surveillance system is operated and that unnecessary intrusion into neighbouring property or unrelated areas is avoided where reasonably practicable.

16.6 Operation of fixed cameras and CCTV

Fixed surveillance equipment may operate continuously, intermittently, upon detection of motion or activity, when a doorbell or other device is activated, or following another configured triggering event, depending upon the equipment, settings and security arrangements in use from time to time.

Some fixed cameras may therefore record only short event-triggered clips, while other present or future fixed CCTV systems may operate for longer periods or continuously where their use is reasonably necessary and proportionate.

The precise equipment, recording duration, activation method and surveillance arrangements may change from time to time as our security requirements and technology change.

16.7 Body-worn, portable and handheld recording

CRN personnel may wear, carry or use body-worn cameras, portable cameras, handheld cameras or other recording equipment during customer visits, collections, deliveries, equipment handovers and other business interactions.

Body-worn or portable recording may be activated for all or part of a relevant customer interaction where we reasonably consider recording necessary and proportionate.

This may include recording an equipment drop-off, handover or collection; the condition in which equipment is presented or returned; instructions given or received; the work or outcome requested by a customer; explanations, advice or warnings provided by CRN; permissions or authorisations given; discussions concerning risks, costs or next steps; complaints or disagreements; incidents; or another material interaction where an accurate contemporaneous record may reasonably be useful.

One purpose of body-worn recording may therefore be to preserve an objective record of what was said, explained, requested, agreed, disputed or otherwise occurred during a material customer interaction.

Such recordings may assist both CRN and the customer if there is subsequently uncertainty or disagreement about what was said or done.

The presence of a body-worn or portable camera does not necessarily mean that it is recording continuously throughout the day.

Continuous or indiscriminate body-worn recording will not be used merely because the equipment has that capability. Recording should remain reasonably connected to an identified business, safety, evidential or security purpose.

16.8 Notification of surveillance and body-worn recording

CRN may notify customers, visitors and other persons about surveillance using one or more appropriate methods depending upon the circumstances.

These methods may include:

  • booking, appointment or other pre-arrival communications;
  • our Privacy Policy or other information published on our website;
  • physical CCTV or surveillance notices;
  • visible cameras or recording equipment;
  • indicators or warning lights on recording equipment;
  • verbal notification; or
  • another appropriate form of notice.

Where customers attend by prior appointment, information about surveillance may be provided before attendance, including within the communication confirming the appointment or giving the location of the premises.

Physical surveillance notices may be concise and discreet where appropriate to the setting and may form part of a layered notification system under which fuller information about the identity of the controller, purposes of processing, use of recordings and data-protection rights is supplied through pre-arrival communications and our Privacy Policy.

Where reasonably practicable, if body-worn or portable recording is to capture video, audio or both during a customer interaction, the individual will be informed that recording is about to take place or otherwise made aware through an appropriate visible or audible indication.

16.9 Audio recording and accurate records of customer interactions

Some body-worn, portable or fixed recording equipment may be technically capable of recording audio as well as video.

Audio recording is more intrusive than visual recording alone and will not be used merely because equipment is capable of recording sound.

Body-worn or portable recording may include audio where we reasonably consider the recording of the conversation necessary and proportionate to maintain an accurate contemporaneous record of a material customer interaction.

This may include discussions concerning:

  • customer instructions or requests;
  • the reported condition or history of equipment;
  • equipment handover or collection;
  • pre-existing damage or other relevant condition;
  • risks associated with inspection, dismantling or repair;
  • advice, explanations or warnings provided by CRN;
  • authorisation or refusal of proposed work;
  • charges, quotations or other material service matters;
  • complaints, disagreements or disputed events;
  • safety, threatening or abusive behaviour; or
  • another interaction where the exact substance of what was said may reasonably be relevant later.

Where reasonably practicable, we will make the individual aware before body-worn audio recording begins.

Audio recording will not ordinarily be left running indiscriminately outside relevant interactions, and its use will remain subject to the requirement that the recording is lawful, necessary and proportionate to its purpose.

16.10 Purposes for which recordings may be used

Surveillance recordings may be collected, reviewed, retained and used where reasonably necessary for purposes including:

  • protecting customers, visitors, CRN personnel and other persons;
  • protecting customer devices, vehicles, stock, tools, equipment and other property;
  • maintaining the safety and security of the premises;
  • preventing, detecting or investigating theft, fraud, criminal damage, threatening behaviour, harassment, trespass or other unlawful activity;
  • documenting the arrival, handover, collection, delivery, possession or condition of customer equipment and other property;
  • maintaining an accurate contemporaneous record of material customer instructions, requests, explanations, advice, warnings, permissions, authorisations and other communications;
  • determining, where a later disagreement arises, what was or was not said, requested, explained, agreed or represented during an interaction;
  • investigating complaints, incidents, accidents, allegations or suspected misconduct;
  • verifying the circumstances surrounding the transfer or return of property;
  • resolving disputes or conflicting accounts of an interaction;
  • establishing, exercising or defending legal rights or claims;
  • dealing with insurance matters;
  • providing relevant evidence to insurers, professional advisers, courts, tribunals, regulators, law-enforcement authorities or other persons where disclosure is lawful and appropriate; and
  • maintaining the security and proper operation of our business.

16.11 Personal data, lawful processing and retention

Images, video footage, vehicle registration information, audio where applicable, timestamps and other information from which an individual may directly or indirectly be identified may constitute personal data.

Such information will be processed in accordance with applicable data-protection law and our Privacy Policy.

Where permitted by law, surveillance processing may be based upon our legitimate interests in protecting people, property and our business, preventing or investigating wrongdoing, maintaining reliable records of material customer interactions and significant incidents, resolving disputes and establishing, exercising or defending legal rights.

Recording under this section does not depend upon a customer’s consent where another lawful basis for processing applies.

Surveillance recordings will not be retained for longer than reasonably necessary for their purpose.

Routine footage may be automatically overwritten or deleted. Footage relevant to an incident, material customer interaction, complaint, dispute, insurance matter, suspected offence or legal claim may be preserved and retained for longer where reasonably necessary to investigate or resolve the matter or to establish, exercise or defend legal rights.

Nothing in these terms gives CRN an unrestricted right to collect or retain surveillance information. Recording, use, retention, disclosure and security of surveillance information remain subject to applicable law.

16.12 Objections to surveillance and recording

Individuals may have the right under applicable data-protection law to object to processing based upon legitimate interests.

An objection to body-worn or other non-essential recording will be considered having regard to the individual’s particular circumstances, the reason for the objection, the purpose for which recording is proposed, the privacy impact involved, and whether that purpose can reasonably be achieved by a less intrusive method.

Where reasonably appropriate, an alternative may include conducting the interaction without body-worn recording, limiting the duration or scope of the recording, using video without audio or audio without video where the equipment permits and that alternative achieves the purpose, making contemporaneous written records, or using another appropriate arrangement.

An objection does not automatically require CRN to disable fixed security cameras or other surveillance systems that are reasonably and lawfully operated for the security of the premises, people or property.

Where CRN reasonably considers body-worn or portable recording necessary for a particular interaction and the purpose cannot reasonably be achieved by a suitable less intrusive alternative, CRN may decide not to commence the relevant face-to-face interaction or accept the proposed service.

Where a service or contractual relationship has already begun, or CRN already holds the customer’s equipment, CRN will consider the circumstances before deciding whether further face-to-face work or interaction can reasonably continue. Any discontinuation of work, return of equipment, payment obligation or other consequence will be handled in accordance with the existing contractual position, these terms and applicable law.

CRN will not decline, terminate or alter a service because of a protected characteristic or on another unlawful discriminatory ground. Where an objection or difficulty relates to disability or another circumstance requiring consideration under applicable equality law, CRN will consider any reasonable adjustment or suitable alternative that may be required or appropriate.

Nothing in this section removes or restricts an individual’s statutory data-protection, consumer or equality rights.

17. Complaints

17.1 If you are dissatisfied with any part of our service, please contact us so that we have a reasonable opportunity to review the issue and try to resolve it.

17.2 Please provide your name, device details and any invoice or booking reference you have, together with a clear explanation of the concern.

18. Pricing, offers and promotions

18.1 Prices, fees, discounts, promotions, waivers and service incentives may be introduced, changed, withdrawn or refused for future enquiries at our discretion unless already agreed with a customer in writing.

18.2 We may offer reduced rates, promotional prices, discounts or fee waivers on selected services, job types, booking arrangements, turnaround options or settlement methods.

18.3 A discount or reduced rate in one case does not mean that another fee, service, booking type or payment method is being penalised or surcharged. It reflects that our commercial offers can differ between services and over time.

18.4 Unless a particular offer says otherwise, promotions:

  • apply only to the service, fee, booking type or arrangement identified;
  • cannot be combined with another offer unless we agree otherwise;
  • remain subject to availability and capacity;
  • may be amended or withdrawn before acceptance.

18.5 A quotation, offer or promotion is valid only for the period stated and may lapse when that period ends.

19. General

19.1 If a court or other competent authority finds any part of these terms unlawful, invalid or unenforceable, the remaining provisions will continue to apply.

19.2 A delay or failure by CRN to enforce a right does not amount to a waiver of that right.

19.3 These terms are governed by the law of England and Wales. Any dispute is subject to the jurisdiction of the courts of England and Wales unless applicable consumer law requires otherwise.

Website Terms of Use

Website Terms of Use

Effective date: 27/03/2026
Version: 3.0

These Website Terms of Use govern your use of the Computer Repair Norwich website and any pages, content, features, forms and functionality made available through it (“the Website”).

By accessing or using the Website, you agree to be bound by these terms. If you do not agree to these terms, you must not use the Website.

1. Who we are

This Website is operated by Computer Repair Norwich (“CRN”, “we”, “us”, “our”).

If you need to contact us about the Website or these terms, please use the contact details published on the Website.

2. Use of the Website

2.1 You agree to use the Website only for lawful purposes.

2.2 You must not use the Website in any way that:

  • breaches any applicable law or regulation;
  • is fraudulent, misleading, abusive, defamatory or otherwise unlawful;
  • infringes the rights of any other person;
  • restricts, disrupts or interferes with the use or enjoyment of the Website by any other user;
  • is intended to damage, disable, overburden or impair the Website or any connected system.

2.3 You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs, malware or any other material that is malicious or technologically harmful.

2.4 You must not attempt to gain unauthorised access to the Website, the server on which it is hosted, or any server, database, system or network connected to it.

2.5 You must not attack the Website by way of a denial-of-service attack, distributed denial-of-service attack, scraping abuse, automated abuse, brute-force activity, or any similar conduct.

3. Website content and information

3.1 The content on this Website is provided for general information only.

3.2 While we aim to keep the Website accurate and up to date, we do not guarantee that any content on the Website is always current, complete, accurate, error-free, uninterrupted, secure or free from bugs or viruses.

3.3 Nothing on this Website constitutes technical advice, repair advice, legal advice, financial advice or any other form of professional advice on which you should rely without taking appropriate advice or contacting us directly.

3.4 Any service descriptions, examples, illustrations, guides, estimated timeframes, pricing indications, repair information, compatibility references or other website content are provided for general guidance only and may be changed, withdrawn or corrected at any time.

3.5 A website enquiry, contact form submission, message, estimated price indication, service page, availability statement or general website content does not create a binding contract between you and us.

4. Quotes, bookings and services

4.1 Any repair, diagnostic, collection, return, quotation or other service arranged through or following use of the Website is subject to our separate Service Terms and Conditions.

4.2 Where the Website allows you to contact us, request a quote, request a booking or submit an enquiry, you must ensure that the information you provide is accurate, complete and not misleading.

4.3 We reserve the right to refuse, decline, cancel or not proceed with any enquiry, request, booking or proposed service at our discretion.

4.4 Where consumer rights, pre-contract information or cancellation rights apply, these are dealt with under our separate service and legal documents, not by these Website Terms of Use.

5. Intellectual property

5.1 Unless otherwise stated, all content on this Website, including text, wording, layout, branding, logos, graphics, icons, photographs, design elements and original written material, is owned by us or used by us under licence and is protected by applicable intellectual property laws. Copyright protects original written, artistic and other qualifying works in the UK.

5.2 You may view, download or print material from the Website for your own personal, private and non-commercial use only.

5.3 You must not, without our prior written permission:

  • copy, reproduce, republish or distribute Website content for commercial purposes;
  • adapt, edit, modify or create derivative material from Website content;
  • use our branding, logos or business identity materials;
  • frame, mirror, scrape, data-mine, systematically extract or republish substantial parts of the Website.

5.4 Nothing in these terms gives you any licence or right to use any intellectual property belonging to us except to the limited extent necessary for ordinary personal use of the Website.

6. Links to and from the Website

6.1 You may link to the homepage of the Website, provided that you do so fairly, lawfully and in a way that does not damage our reputation or take unfair advantage of it.

6.2 You must not establish a link in such a way as to suggest any association, approval, endorsement or affiliation on our part where none exists.

6.3 You must not frame the Website on any other website or create a link to any part of the Website other than the homepage without our prior written consent.

6.4 Where the Website contains links to third-party websites, resources or services, these are provided for convenience only. We do not control those third-party websites and are not responsible for their content, availability, security, terms, privacy practices or any loss or damage arising from your use of them.

7. Privacy, cookies and data

7.1 Use of the Website is also subject to our Privacy Policy and Cookie Policy.

7.2 If you provide information through the Website, you confirm that the information you provide is accurate and not misleading.

7.3 Personal data submitted through the Website will be handled in accordance with our Privacy Policy and applicable data protection law.

8. Website availability and changes

8.1 We may update, change, suspend, restrict, withdraw or remove any part of the Website, or any content on it, at any time and without notice.

8.2 We do not guarantee that the Website, or any part of it, will always be available or uninterrupted.

8.3 We may suspend access to the Website temporarily or permanently for operational, commercial, legal, security, maintenance or technical reasons.

9. Liability

9.1 Nothing in these terms excludes or limits liability where it would be unlawful to do so.

9.2 To the extent permitted by law, we exclude all implied warranties, representations, conditions and other terms which may otherwise apply to the Website or any content on it.

9.3 To the extent permitted by law, we will not be liable for any loss or damage arising out of or in connection with:

  • use of, or inability to use, the Website;
  • reliance on any content displayed on the Website;
  • viruses, malware, distributed attacks or other technologically harmful material;
  • interruption, delay, error, omission or unavailability of the Website;
  • use of any third-party websites linked to or from the Website.

9.4 To the extent permitted by law, we will not be liable for any indirect, consequential or economic loss, including loss of profit, loss of business, loss of contracts, loss of opportunity, loss of anticipated savings, loss of goodwill or loss of data.

9.5 Nothing in these terms affects any rights you may have under consumer law that cannot lawfully be excluded or restricted. Consumer-facing website statements and business practices must still comply with UK consumer protection rules.

10. Viruses and security

10.1 We do not guarantee that the Website will be secure or free from bugs, viruses or other harmful components.

10.2 You are responsible for using your own virus protection software, device security, network security and safe browsing practices.

10.3 You must not misuse the Website by knowingly introducing malicious or technologically harmful material or by attempting unauthorised access or interference.

11. Reliance on information and local service areas

11.1 Any references on the Website to service availability, turnaround times, locations, coverage areas, collection areas, pricing, suitability or likely outcomes are indicative only unless expressly confirmed by us in writing.

11.2 We reserve the right to vary, restrict or refuse services by area, device type, fault type, scheduling, workload, commercial viability or any other reason we consider appropriate.

12. Changes to these terms

12.1 We may revise these Website Terms of Use at any time by updating this page.

12.2 The version published on the Website from time to time is the version that applies at the time of your use of the Website.

12.3 You should check this page periodically to ensure that you understand the terms that apply at the relevant time.

13. General

13.1 If any part of these terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue in full force and effect.

13.2 Any delay or failure by us to exercise or enforce any right under these terms does not amount to a waiver of that right.

13.3 These terms do not create or confer rights on any third party to enforce any part of them, except where the law provides otherwise.

14. Governing law and jurisdiction

14.1 These Website Terms of Use are governed by the law of England and Wales.

14.2 Any dispute arising out of or in connection with these terms or your use of the Website shall be subject to the jurisdiction of the courts of England and Wales, unless applicable consumer law requires otherwise.

Repair Notices and Important Disclaimers

Repair Notices and Important Disclaimers

These notices explain important repair risks, limitations, exclusions and practical realities that may apply to diagnostic, repair, upgrade, software, data-related, collection and return services supplied by Computer Repair Norwich.

They should be read together with our Service Terms and Conditions, Website Terms of Use, Privacy Policy and Cookie Policy, as well as any quotation, booking confirmation, approval email, invoice or written advice that applies to the particular job.

By requesting, booking, approving or proceeding with a service, the customer acknowledges that electronic devices may contain hidden faults, may behave unpredictably and may deteriorate during legitimate diagnosis, disassembly, testing, repair, reassembly, software work, updating, transport or later normal use.

Nothing in these notices removes or limits a legal right or remedy that cannot lawfully be excluded.

1. Estimates, timescales and turnaround

Any timeframe given for diagnosis, quotation, sourcing parts, repair, software work, testing, collection, return or completion is an estimate unless we expressly agree otherwise in writing.

Timescales can change because of workload, hidden faults, intermittent behaviour, part availability, supplier or courier delay, access restrictions, customer delay, device condition, specialist testing requirements or additional faults found after work begins.

To the extent the law allows, we are not responsible for consequential inconvenience or loss arising solely because an estimated timescale changes, such as missed study time, missed work, business interruption or loss of use.

2. Diagnosis is not a guaranteed repair

A diagnosis is a professional assessment based on the symptoms, testing, available access and the condition of the device when examined.

A diagnosis does not guarantee that:

  • the reported fault is the only fault present;
  • the fault will remain reproducible;
  • the device will be economical to repair;
  • the device will remain stable throughout the repair process;
  • no additional fault will become apparent after the original issue is addressed.

Further faults may require additional time, parts, work or a revised quotation.

3. Intermittent faults and “No Fault Found”

Intermittent, historic, heat-related, movement-related, power-related, software-related and environment-dependent faults may not occur during workshop testing, even after extended observation.

Where a fault cannot be reproduced, the device may be reported as No Fault Found, fault not replicated, or assessed on the best evidence reasonably available at the time.

That does not mean the customer’s original report was false. It means only that the fault could not be reliably reproduced or confirmed during the testing period available.

A permanent solution cannot be guaranteed for a fault that does not present consistently during diagnosis.

4. Hidden faults and latent faults

Electronic devices can contain hidden, developing, intermittent, age-related or secondary faults that become apparent only after further testing, disassembly, software work, reassembly or resolution of the original problem.

Examples include failing storage, unstable memory, weakened charging circuits, degraded batteries, overheating, damaged power paths, corrosion or liquid residue, board instability, cracked solder joints, shorted peripherals and previous poor-quality repair work.

A newly identified fault is not automatically included in the original scope and may need separate quotation and approval.

5. Pre-existing damage, age and fragility

Equipment may already be weakened before it reaches us because of age, heat, impact, liquid exposure, battery swelling, stripped fixings, brittle plastics, missing screws, adhesive fatigue, concealed damage, previous disassembly or prior repair.

Older and previously repaired devices can be particularly fragile.

By authorising work, the customer accepts that proper disassembly, testing and repair can reveal existing damage or expose an existing weakness that causes further failure in a device that was already compromised or close to the end of its serviceable life.

Where reasonable care and skill are used, CRN is not responsible for a fair and unavoidable consequence of working on an already weakened component.

Screens, displays and adhesive-sealed components. This is particularly relevant to phones, tablets, laptops, all-in-one computers and other devices that need to be opened by heating, lifting, separating or disturbing a screen, display assembly, glass panel, digitiser, bezel, back cover, battery, connector, cable, adhesive seal or similarly fragile component.

Such components may be weakened by age, impact, liquid, corrosion, heat, battery swelling, chassis distortion, adhesive deterioration, concealed cracking, delamination, previous work, non-original parts or manufacturing defects. These conditions may not be visible or reasonably detectable before disassembly.

A component that appears intact beforehand may crack, separate, lose function or fail when it is disturbed during an otherwise proper procedure. That fact alone does not establish careless handling.

Provided CRN has used reasonable care and skill, CRN will not be responsible for the cost of a component that fails solely and fairly because of:

  1. its pre-existing weakness, condition or deterioration;
  2. concealed damage or defects;
  3. previous repair or disassembly;
  4. battery swelling, chassis distortion or another condition already placing it under stress;
  5. the construction or design of the device; or
  6. an inherent risk of the diagnostic or repair procedure authorised by the customer.

This can apply even where the part appeared to function before work began, if the authorised procedure merely exposed an existing weakness or concealed condition.

Where reasonably practical, we may warn the customer about a specific identified risk before proceeding. The absence of a specific warning does not remove this section where the weakness or risk could not reasonably have been identified beforehand.

Nothing in this section excludes responsibility for damage directly caused by CRN failing to exercise reasonable care and skill, or any right or remedy that cannot lawfully be excluded.

6. Liquid damage, corrosion and board-level faults

Devices affected by liquid, corrosion or board-level instability are inherently high-risk.

We do not guarantee that such equipment can be repaired, stabilised or made reliable for the long term. Corrosion or contamination can continue to cause delayed or progressive faults even after a device powers on again.

A successful first-stage repair does not mean that every affected area is healthy or permanently protected from recurrence.

Unless we expressly agree otherwise, work on liquid damage, corrosion and board-level instability is provided on a best-efforts basis using reasonable care and skill.

7. Software, Windows, drivers and updates

Where work involves Windows, drivers, firmware, BIOS/UEFI, macOS, Android, iOS, third-party software, background services, user profiles, startup items, updates, malware effects, browsers or configuration, we cannot guarantee that the wider software environment will remain stable indefinitely after repair.

Future updates, installations, removals, resets, cloud-sync events, driver changes, security-software changes, user changes, power loss, registry damage or third-party tools may create or reintroduce problems after return.

Software behaviour outside the specific work we carried out is not covered by the original repair unless expressly agreed otherwise.

8. Malware, compromise and unsupported systems

If malware, unwanted software, account compromise, suspicious remote-access tools, cracked software, unsupported operating systems or insecure configurations are found, we may recommend removal, reinstall, reset, upgrade, retirement of the device or another corrective step.

We do not guarantee that equipment affected by compromise can be declared permanently clean, secure or suitable for sensitive use without wider remedial action by the customer.

We are not responsible for later infection, reinfection, credential compromise, account misuse, phishing or similar events caused by subsequent use, unsafe practices, unsupported software or external activity.

9. Data, backups and file integrity

The customer is responsible for maintaining complete, working backups before the device is handed to us.

No guarantee is given that data, programs, profiles, settings, licence states, browser sessions, passwords, recovery environments, partitions or operating-system states will remain unchanged throughout diagnosis or repair.

This risk is greater where storage is failing, encryption is involved, a device has boot problems, corruption, malware, failed updates, no-power symptoms, intermittent crashes, liquid damage, file-system damage or account restrictions.

Reasonable care will be used, but data integrity cannot be guaranteed. We are not responsible for data loss or reduced accessibility caused by a pre-existing fault or by a necessary diagnostic or repair process where we have used reasonable care and skill.

10. Data recovery is not guaranteed

Data recovery, cloning, migration, extraction and preservation are best-efforts services unless a written agreement says otherwise.

We do not promise that any particular file, folder, mailbox, account, profile, partition, drive image, software licence state, game save, application environment, photo library or other user content can be recovered in whole or in part.

Agreed charges may still apply to assessment, attempted recovery, cloning attempts, donor or adapter work, specialist handling and professional time even where the desired data is not recovered.

11. Passwords, encryption and account locks

Missing passwords, PINs, administrator credentials, Apple ID or Google account access, Microsoft account access, two-factor codes, BitLocker keys, recovery keys, BIOS passwords, MDM locks, activation locks or similar restrictions may prevent or limit diagnosis, testing, repair, software completion, data access or post-repair configuration.

We are not responsible for delay or incomplete testing caused by required access not being provided.

12. Customer-supplied parts

Where the customer supplies a part, accessory, charger, cable, adapter, battery, screen, keyboard, drive, memory module, motherboard, power supply, dock, printer consumable or other component, CRN does not guarantee its quality, authenticity, compatibility, suitability, performance, lifespan or legal provenance.

Labour remains chargeable where agreed, even if the customer-supplied part proves unsuitable.

If a customer-supplied item is defective, incompatible, unstable, incorrectly described, counterfeit, poor quality or previously used, additional diagnosis, labour, removal or rework may be charged separately where agreed.

13. Compatible, refurbished and third-party parts

Unless a quotation says otherwise, a repair may use new, refurbished, reconditioned, compatible or equivalent parts.

A compatible or refurbished part may differ visually from the original and may not be manufactured by the original device brand.

Supplier warranty terms can differ from CRN labour warranty terms and may be limited to repair, replacement or credit at the supplier’s discretion.

14. Customer instructions against advice

If the customer instructs CRN to proceed with a specific repair, software action, reinstall, reset, upgrade or limited scope against our advice, or declines additional work that we recommend, the customer accepts the reasonably explained risk of that decision.

Charges for authorised work remain payable even if the limited work does not resolve the wider issue.

15. No guarantee of economic viability

Some equipment is not commercially sensible to repair.

Where cost, risk, time, instability, part availability, labour intensity or likely reliability makes repair poor value, we may recommend against proceeding.

We are not obliged to perform work we reasonably consider unsafe, impractical, uneconomical or technically inappropriate.

16. Peripherals, accessories and external causes

Faults may be caused or influenced by monitors, chargers, cables, printers, docks, adapters, external drives, routers, extenders, power strips, wall sockets, peripherals, software, cloud or account sync, internet-service issues, the user environment, heat, dust, pets, drops, liquid ingress or electrical instability.

CRN is not responsible for a fault caused by equipment, services or conditions outside our control.

17. Testing limitations

Testing is limited to what is reasonably possible in the time available, with the access provided, the equipment and peripherals available, and the condition of the device.

Workshop testing cannot recreate every home, office, school, gaming, printing, network or user scenario.

A device may pass workshop testing and later develop or reproduce a fault under a different environment or usage pattern.

18. Cosmetic condition and reasonable repair marks

Careful and legitimate disassembly can leave minor cosmetic signs, particularly on older, heavily used, worn, previously repaired or adhesive-sealed equipment.

Examples include slight adhesive residue, small fitting variations, disturbed seals, minor internal-fastener marking or other reasonable evidence of disassembly and reassembly.

CRN is not responsible for pre-existing cosmetic wear or minor unavoidable signs of careful repair work.

19. Batteries and consumable wear

Batteries, thermal materials, fans, hinges, cables, ports and other wear-prone components may already be degraded before repair.

No general guarantee is given over the remaining life of a consumable or wear-prone component unless it is specifically supplied and fitted by us as part of the agreed work and the applicable warranty covers it.

A battery that was not replaced by CRN is not covered simply because other work was performed on the device.

20. Quotes, approvals and revised quotes

A quote is based on the information available at the time and may need to change if hidden faults, incorrect parts, further damage, access restrictions, corrosion, intermittent behaviour, supplier changes or additional issues are discovered.

Paid work is not authorised unless the customer approves the relevant quote or has already given written authority to proceed up to a stated maximum.

Work may pause while approval of a revised quotation is awaited.

21. Diagnostic fees, assessment fees and no-fix-no-fee

Assessment, diagnosis, disassembly, testing, reporting, insurance paperwork, software investigation, data review and fault-finding are chargeable where the relevant fee has been disclosed or agreed, unless we expressly agree otherwise.

A “no fix no fee” offer applies only to the scope stated for that offer and does not automatically make all diagnostic time, documentation, collection, parts or third-party costs free.

Charges may still apply where:

  • a device has been professionally diagnosed or assessed;
  • the customer declines a quoted repair;
  • required access is not provided;
  • the reported fault is intermittent or cannot be reproduced;
  • a written report or insurance document is requested;
  • specialist diagnostic time has been spent;
  • the device is found to be beyond economical repair.

22. Deposits, special-order parts and committed costs

Deposits may be requested at our discretion where appropriate.

A deposit may become non-refundable once a special-order or non-returnable item, booked specialist labour, custom material, third-party service or other committed cost has been incurred on the customer’s instructions.

23. Payment and release of goods

Full payment is due before release, return, delivery or collection unless we agree otherwise in writing.

We may retain a device until sums properly due for the agreed work have been paid.

24. Collection, return and transport risk

Collection or return, where offered, depends on availability, location, scheduling, staffing and our discretion.

The customer is responsible for correct handover and for disclosing urgent data concerns, accessories, passcodes and other information relevant to the job.

We are not responsible for delay, failed handover or incomplete service caused by inaccurate customer information, absence, inaccessibility, third-party courier delay or other circumstances outside our control.

25. Uncollected devices

Where a quote is declined, instructions are delayed, a ready device is not collected or a device remains with us after notice, storage charges may apply under our Service Terms and Conditions.

After proper notice and a reasonable opportunity to collect, we may, where lawful, dispose of, recycle, sell or otherwise deal with an uncollected device in order to recover charges and costs properly due.

26. Warranty scope is narrow, not general

A repair warranty applies only to the specific work carried out and the fault or part addressed by that work.

Repairing one issue does not place the whole device under a general warranty.

Unrelated faults, developing faults, age-related failure, ordinary wear and tear, customer-supplied parts, fresh accidental damage, liquid damage occurring after return, later software or malware changes, third-party tampering and external causes are outside the original repair warranty unless the law requires otherwise.

27. Ports, sockets and externally accessible connectors

HDMI, USB, USB-C, charging, audio, network and other externally accessible ports and sockets are mechanically exposed components. Unlike many internal parts, they remain subject to physical force each time a cable or accessory is inserted, removed, moved or left connected.

A repaired or replaced connector can therefore be damaged again after return by cable strain, sideways or rotational pressure, impact, movement of the device while connected, forceful or repeated insertion or removal, damaged or unsuitable cables, connected equipment or other external physical stress.

Where CRN repairs or replaces such a connector, the repair warranty applies to the specific authorised work and, where applicable, the part supplied by us. It does not cover fresh accidental, mechanical or externally caused damage after return.

Fresh damage can include bent or broken contacts, movement or displacement of the connector, broken plastic or metal housing, fractured solder joints, lifted or damaged circuit-board pads or tracks, impact marks or other physical evidence showing that force has been applied after return.

A connector developing a problem again shortly after repair, including during the applicable warranty period, does not by itself prove that the original repair failed. A successfully repaired connector can be damaged again immediately if sufficient external force is later applied.

Any claimed warranty issue involving a repaired connector must be returned to CRN for inspection. We will assess whether the available evidence supports failure of a part supplied by us, failure of our workmanship, an unrelated fault, or fresh physical or externally caused damage.

Where inspection shows new mechanical, accidental, customer-caused, third-party-caused or externally caused damage, the issue will be treated as a new fault rather than as failure of the original repair.

Nothing in this section excludes or restricts CRN’s responsibility where damage or failure was caused by our failure to exercise reasonable care and skill, or any statutory consumer right or remedy that cannot lawfully be excluded.

28. Warranty claims require inspection

A claimed warranty issue must be returned to us for inspection before we make a warranty decision.

An allegation that a symptom has returned does not, by itself, amount to an admission of liability or establish that the original repair failed.

If inspection shows that the later issue is unrelated, externally caused, newly introduced, customer-caused, third-party-caused or otherwise outside the original repair scope, it will not be treated as failure of the original repair.

29. Losses we do not cover

To the extent the law allows, and subject always to statutory consumer remedies and liabilities that cannot lawfully be excluded, CRN is not responsible for indirect or consequential loss such as loss of earnings, business, contracts, profit, anticipated savings, opportunity, productivity, use, travel costs or wasted time where that loss does not arise from a liability the law requires us to bear.

Any limitation of liability is subject to the Service Terms and Conditions and to applicable law.

30. Business users and mission-critical equipment

Customers who use equipment for business, education, remote work, examinations, trading, content creation, client work, payroll, deadlines, gaming income or another critical purpose are responsible for maintaining backups, contingency arrangements, spare equipment and appropriate business-continuity measures.

Subject to applicable law and our contractual obligations, CRN does not accept responsibility for wider commercial or operational consequences of device failure, unsuccessful repair, software failure, part delay or downtime.

31. Abusive, dishonest or unreasonable conduct

We may refuse, pause or end dealings with a customer who is abusive, threatening, dishonest, deliberately misleading, manipulative, refuses to provide material facts or required access, acts in bad faith, improperly pressures staff or otherwise behaves unreasonably.

Agreed charges for time already spent, work already completed and costs already incurred remain payable to the extent allowed by law.

32. Nothing excludes rights that cannot lawfully be excluded

Nothing in these notices excludes or limits any right, remedy or liability that the law does not permit to be excluded or limited.

Where the customer is a consumer, CRN must provide services with reasonable care and skill and any remedy required by applicable consumer law remains available.

Promotions Ts&Cs

CRN Promotions Terms and Conditions

These Promotions Terms and Conditions apply to promotional offers made available by Computer Repair Norwich (“CRN”), whether advertised on the CRN website, Facebook page, social media, email, message, or any other marketing material, unless a specific promotion expressly states otherwise.

General Terms

Computer Repair Norwich (CRN) is the promoter of these offers.

All promotions are offered subject to availability, booking capacity, device suitability, workshop capacity, and CRN’s reasonable discretion.

Promotions may be amended, suspended, withdrawn, or refused for future enquiries or future bookings at any time. However, where a customer has already booked in and CRN has already agreed that a promotion applies, CRN will not withdraw that promotion for that booking unless this is reasonably necessary due to device condition, ineligibility, pricing error, operational constraints, misuse of the offer, or another legitimate business reason.

Promotions apply to CRN’s labour or service element only, unless CRN expressly states otherwise in writing.

Promotions do not automatically include replacement parts, consumables, software licences, storage media, courier fees, collection or delivery charges, third-party services, or any additional labour falling outside the stated promotional scope.

Promotions cannot be combined with any other offer, discount, code, bundle, goodwill adjustment, reduced-fee arrangement, or promotion unless CRN expressly agrees in writing.

Unless CRN states otherwise, promotions are limited to one use per customer, per device, and per invoice.

Promotions have no cash value, are non-transferable, and cannot be exchanged for cash, credit, or refund.

Where a promotion depends on the customer proceeding with a repair, upgrade, reinstall, or other paid work, that work must still be formally approved by the customer.

No additional work will be carried out without customer approval.

Promotions do not guarantee that a device is repairable, that parts are available, that any specific performance improvement will be achieved, that data can be preserved, or that future faults or software issues will be prevented.

Any health check, discussion, setup assistance, booking priority, assessment, or advisory input provided under a promotion is limited in scope and based only on the circumstances reasonably available to CRN at the time. It does not amount to a guarantee that no other current or future issues exist.

Promotional wording published on Facebook or other social media may be shortened for space. Unless CRN expressly states otherwise in writing, these full Promotions Terms and Conditions will govern the promotion.

All services remain subject to CRN’s main Terms and Conditions, including inspection, quotation, payment, cancellation, storage, warranty, and other service terms.

Where a promotion refers to a quotation, repair, upgrade, reinstall, or inspection, both the quotation and the underlying service remain subject to CRN’s main Terms and Conditions.

Nothing in these Promotions Terms and Conditions removes or reduces the customer’s statutory rights.

1. Free Inspection With Approved Repair

If CRN carries out an inspection or diagnostic for a specific device and the customer then accepts CRN’s repair quotation for that same device within the quote validity period set out in CRN’s main Terms and Conditions, no inspection or diagnostic fee will be charged for that job.

This applies only to the same device and the same quoted repair job. If the customer does not proceed with the quoted repair, the normal inspection or diagnostic fee will apply, subject to any separate advertised reduced inspection offer that may be in force at the time.

This promotion has no cash value, cannot be refunded separately, and cannot be transferred to another device, customer, or future booking.

If further disassembly, testing, safety concerns, or parts-availability issues reveal that the original quoted repair cannot proceed as expected, CRN may revise the quote, withdraw the promotion, or treat the inspection as chargeable where no approved repair goes ahead.

For the avoidance of doubt, this inspection-waiver arrangement forms part of CRN’s standard inspection and quotation process and does not count as a separate promotion for the purpose of CRN’s rule that promotions cannot be combined.

2. Basic PC Or Laptop Health Check With Repair

Where the customer accepts an approved repair quotation for an eligible PC or laptop, CRN may carry out a basic health check beyond the initially reported fault.

This health check is intended to identify obvious signs of performance, storage, thermal, wear, or general reliability concerns that may benefit from future attention. It is advisory only and is limited to what CRN can reasonably observe during the approved repair process and normal workshop testing.

This offer does not include a full diagnostic of every component, invasive additional disassembly beyond the approved repair scope, written reporting, or extra repair work unless separately authorised by the customer.

Any additional concerns or recommendations identified may be reported where appropriate, but no further work will be carried out without customer approval.

3. Free Internal Dust Clean With Eligible PC Or Laptop Work

With an eligible PC or laptop repair or upgrade, CRN may include a basic internal dust clean where safe and appropriate.

This offer applies only where the device is already being opened as part of the approved work, or where safe and reasonable access is otherwise available. Eligibility depends on device design, access level, contamination risk, prior damage, fragility, and overall suitability.

The free clean is limited to basic dust removal only. It does not include a full strip-down, corrosion treatment, liquid-damage treatment, smoke or contamination treatment, thermal paste replacement, cosmetic restoration, or specialist cleaning unless separately quoted and approved.

CRN may refuse or limit this offer where the device is sealed, unsafe, contaminated, heavily damaged, corroded, fragile, or otherwise unsuitable. No particular reduction in temperature, fan noise, or performance issue is guaranteed.

4. SSD Upgrade Labour Discount

A labour discount may be available on selected SSD upgrade work for eligible PCs and laptops that CRN considers suitable for SSD upgrade.

This offer applies only to CRN’s labour element for the SSD upgrade job unless CRN expressly states otherwise in writing. It does not automatically apply to the SSD itself, adapters, caddies, replacement parts, storage media, software licences, data recovery, advanced migration, courier costs, collection or delivery charges, or unrelated repair work.

Eligibility depends on device compatibility, upgrade suitability, device condition, operating system considerations, commercial viability, and the customer proceeding with the quoted SSD upgrade work.

Any discount applies only to the specific quoted SSD upgrade job for that device and cannot be split across separate visits, devices, invoices, or unrelated services.

CRN does not guarantee any precise speed increase, benchmark result, or battery-life improvement, as any improvement will depend on the original machine and its overall condition.

5. Student Labour Discount

A small student discount may be available on selected repair or upgrade work for eligible students.

To qualify, the customer must provide a valid current student card or other student identification acceptable to CRN before the invoice is finalised. The discount applies only to selected labour charges unless CRN expressly states otherwise.

The discount does not automatically apply to inspection fees, replacement parts, software licences, third-party services, courier costs, collection or delivery charges, or any other non-labour items unless specifically stated.

The customer should mention the promotion at the time of booking or before the invoice is issued. CRN is not obliged to apply the discount retrospectively once invoicing has been completed.

6. Priority Malware Removal Booking

Customers experiencing malware, virus, ransomware, pop-ups, browser hijacks, scamware, or similar software-security problems may request priority booking where available.

Priority booking means CRN will try to offer an earlier available slot or earlier start to the job than standard scheduling, but it does not guarantee same-day service, immediate inspection, or any fixed turnaround time.

This offer applies only to work that CRN agrees falls within the scope of malware or software-security-related service. Some cases may still require extended testing, further paid work, operating system repair, storage replacement, or additional customer approval.

Data preservation cannot be guaranteed where a device, drive, user profile, or operating system is unstable, encrypted, corrupted, compromised, or already failing.

7. Basic Setup Included After Eligible Windows Reinstall

With an eligible Windows reinstall carried out by CRN, basic post-install setup may be included to help return the device to normal everyday use.

Basic setup may include reasonable post-install tasks such as Windows updates, driver checks, essential usability checks, and other light setup work that CRN agrees falls within the basic scope of that reinstall.

This offer does not include advanced data migration, large software installations, complex account recovery, complex email reconfiguration, business environment setup, specialist application setup, gaming optimisation, network deployment, printer fleet setup, or extended tuition unless separately quoted and approved.

Any setup work beyond the agreed basic scope may be charged separately. CRN is not responsible for delays caused by missing passwords, unavailable licence keys, account lockouts, two-factor authentication issues, internet problems, or third-party service issues.

8. Returning Customer Thank-You Discount

A small thank-you discount may be available to genuine returning CRN customers on selected future repair or upgrade work.

Eligibility will normally be verified through previous email correspondence with CRN from the same customer email address, or through other records reasonably held by CRN. CRN may ask for the customer’s name, previous booking details, invoice reference, email address, phone number, or other reasonable information in order to confirm eligibility.

This offer applies only to selected labour charges unless CRN expressly states otherwise. It does not automatically apply to inspection fees, replacement parts, software licences, third-party services, courier costs, or collection and delivery charges.

The offer is non-transferable, cannot be shared or applied to another customer, and cannot be combined with any other promotion. CRN may refuse the offer where returning-customer status cannot be reasonably verified.

9. Brief Repair Or Upgrade Discussion At Drop-Off

Where a customer books in a device for inspection and brings it to CRN for drop-off, CRN may briefly discuss whether repair, upgrade, or replacement may be worth considering before the formal inspection begins.

This is a brief drop-off discussion only. It is not a diagnostic, not a technical inspection, not a written recommendation, and not a quotation or estimate.

Any estimate, quotation, repair recommendation, upgrade recommendation, or commercial recommendation remains subject to CRN’s normal inspection and quotation process.

This promotion is available only in connection with a booked inspection drop-off and does not apply as a standalone remote advice service by email, message, or phone unless CRN expressly agrees otherwise.

Any views expressed before inspection are provisional only and based on the limited information available at the time.

10. Basic Data Transfer With Eligible SSD Upgrade Work

For eligible SSD upgrade jobs, CRN may include a basic transfer of customer files where the original drive is readable and the scope is agreed in advance.

This offer is limited to basic file transfer only. It does not include data recovery from a failing, damaged, encrypted, corrupted, unstable, or inaccessible drive, nor does it include advanced migration, forensic recovery, reconstruction of damaged user profiles, repair of corrupt applications, recreation of software environments, or transfer of unsupported software.

Eligibility depends on the condition and readability of the original drive, available destination space, file structure, customer access credentials where needed, time available within the agreed job scope, and overall suitability.

CRN does not guarantee that all files, software, settings, accounts, or user data can be transferred completely or without issue. Where additional migration, troubleshooting, or recovery work is required, this may be quoted separately.

Contact

If you have any questions about a promotion, please contact Computer Repair Norwich before booking so that eligibility, scope, and any key conditions can be confirmed in advance.