Question 1

Which types of devices do you repair and/or service?

Accepted Answer

We repair most brands and models of PCs, laptops, tablets, mobile phones, gaming consoles and even Macs. Whether it’s a gaming PC or laptop, an all-in-one desktop, a Chromebook, makes no odds, we’ve always got you covered.  If for some reason we can’t assist you with a particular device, we will try to signpost you to someone that might.  We also do some soldering work, get in touch for details.

Question 2

I’ve been hacked... there's viruses/malware! Can you help?

Accepted Answer

A virus is malicious computer code that can copy itself and cause all sorts of problems. Just like real-life viruses, if untreated, theys can lead to death. Our virus removal service will not only find the little buggers, but get rid of them and even further vaccinate your computer to strengthen its immune system and fight future infections. Malware has become the umbrella term for Trojan horses, spyware, rootkits, including viruses and many more that are designed to cause damage or invade your privacy and steal your information. This malicious software is designed to infiltrate your life without your knowledge or consent.  Again, we have many years of successfully recovering many personal systems from absolute Malware destruction, and saving businesses from data leaks and other catastrophic events.  If you think you’ve been hacked, someone has put a lock on your computer or your device is acting erratically, get in touch, we always win in the battle against cyber crime

Question 3

What is the importance of computer maintenance/servicing?

Accepted Answer

There are countless reasons. For example, skipping your car services is a false economy. Not maintaining your car means it will eventually break and it will be more expensive than if you had maintained it. It’s the same with any machine. Having consistent maintenance check done on your computer can eliminate small problems before they become big problems. Well-maintained computers will keep viruses and malware away and keep your computer’s performance high. Consistent maintenance can also help you ensure your antivirus software is up-to-date and working properly and that your personal details, for example – online banking, doesn’t get in the wrong hands.  Maintenance will improve Your Computer’s performance. Over time our computers get congested and fragmented. As a result they become slow, as we’re sure you’re familiar with. Computer maintenance experts like us will be running speed and optimization checks that can identify problems and keep your computer running at its very best again.  Having consistently scheduled maintenance on your computer will ensure that any problems are identified early and will boost your Software Efficiency.  Maintenance will prevent Data Loss. Your computer will start running slowly or having occasional hitches and glitches. It may be too late by the time we get to it if you don’t schedule regular maintenance with us. The system may need to be reinstalled and that can ultimately result in lost data. Keeping your computer maintained will lessen the chances of these instances and keep your data safe. There’s a lot more, but you get the picture.

Question 4

Many repair shops near me... why choose you instead?

Accepted Answer

I guess this is when we point you in the direction of our 5 star reviews? https://g.page/computer-repair-norwich Yes, we’re ahead of the competition by a huge margin and it’s not by accident. We’ve earned it fair and square because we’re different. It’s not about price, it’s about the service, the quality of service. So, we’re not in the “mine is cheaper” race, sorry if that disappoints you, but we’re honest like that, and that is a great quality don’t you think!?  You will get the best service, quality, loyalty,  reliability, accountability and dependability that you could only get from your very best friend. Yes, we charge for it, but every relationship has its price one way or another. You can trust us and that is priceless.  We have the expertise with both machines and people, yes, we’re people people, not distant, cold and overly technical nerds. We’re approachable, experienced, knowledgeable, friendly, qualified, professional, reputable and with excellent communication skills too.  At Computer Repair Norwich, we listen to you first and offer solutions second.

Question 5

Do you also offer a callout or collection and return service?

Accepted Answer

Yes, we absolutely do offer callout and/or collection and return services. Get in touch with our team, provide the address you need us to collect your machine from and they’ll give you a quote on that. It’s very straightforward, that’s just how we work.